Business Development Center (BDC) Agent

Honda of Frontenac is looking for a highly motivated and customer-oriented Business Development Center (BDC) Agent to join our team. In this position, you will serve as the primary liaison between our customers and the service department, ensuring a smooth and positive experience by efficiently managing service inquiries and coordinating appointments. 

RESPONSIBILITIES

• Answer inbound calls and respond to customer service inquiries promptly and professionally.


• Schedule and confirm service appointments using dealership software.


• Follow up with customers to ensure satisfaction and promote service retention.


• Coordinate with service technicians and advisors to align customer needs with shop capacity.


• Maintain accurate records of customer interactions and provide reports as required.


• Promote dealership services and upsell service packages when appropriate.

REQUIREMENTS

• Excellent communication and interpersonal skills.


• Strong organizational skills and attention to detail.


• Ability to multitask and manage time effectively in a fast-paced environment.


• Experience with customer service or service department roles preferred.


• Proficient with computers and dealership management software is a plus.


• Positive attitude and a strong desire to provide excellent customer care.

BENEFITS

• Competitive compensation and opportunities for growth.


• Medical, dental and vision coverage


• 401(k) with Company Match


• Paid holidays and vacation


• Employee discounts on vehicles and services.


• Supportive and friendly work environment.

ABOUT THE COMPANY

Honda of Frontenac is committed to delivering exceptional service and high-quality vehicles to our community. We take pride in our customer-first philosophy and unwavering dedication to excellence, establishing ourselves as a trusted partner for drivers throughout the region. 

Honda of Frontenac provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, pregnancy, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.