Business Development Center Manager

Lead a Team That Creates Unforgettable Customer Experiences!

Are you a dynamic leader passionate about building exceptional customer connections? Motor Works Auto in St. Cloud, MN, is seeking a full-time Business Development Center (BDC) Manager to drive our talented team!

As our BDC Manager, you'll guide up to 50 professionals who are the crucial first point of contact for our valued customers. Your leadership will be pivotal in their success, overseeing strategic hiring, thorough training, and effective schedule management. You'll cultivate a positive, efficient, and collaborative environment where skilled colleagues thrive, setting the standard for outstanding service.

What You'll Do:

• Lead and mentor a growing Business Development Center team.


• Optimize scheduling and manage phone coverage efficiently.


• Coach for enhanced team performance and foster accountability.


• Develop strategies to convert inquiries into loyal customers.


• Maintain composure and effectiveness in a fast-paced environment.


• Lead by example, demonstrating professionalism and a customer-centric approach.


• Ensure punctuality, organization, and adaptability to new technologies.


• Collaborate effectively across various technology platforms.


• Participate in the hiring process for new team members.


• Proactively identify and implement process efficiencies with leadership.

What You'll Bring:

• 5+ years of proven success in customer service.


• Call center experience is a strong plus.


• Proficient computer skills and comfort with technology.


• Full-time availability during weekday hours (6:30 am - 7:00 pm).


• Exceptional communication, listening, and empathy skills.


• Demonstrated reliability, honesty, and strong independent motivation.


• Excellent organizational skills and attention to detail.

Why Join Motor Works Auto?

We offer a competitive annual wage of $75,000 - $80,000 and a comprehensive benefits package, including:

• 100% company-paid medical, dental, and vision insurance for employees.


• 401(k) with company match.


• Paid vacation time.


• Ongoing professional training and access to new equipment.


• A consistent Monday-Friday work schedule (no weekends!).

We pride ourselves on fostering an organized, efficient, and collaborative work environment where skilled professionals thrive. Our supportive management team believes in recognizing and rewarding employee success, offering opportunities for advancement.

Ready to Make an Impact?

If you're a motivated leader with a passion for customer experience, we encourage you to apply! Take the first step by completing our quick, 3-minute mobile-friendly application and the Culture Index Survey via the link below:

https://go.cultureindex.com/s/JrF3UBi1Fi

We look forward to connecting with you!