Business Development Center Rep

Join Our Team at Smith Auto Family!

Looking for a career where you're more than just a number? Smith Auto Family, a thriving, family-owned dealership in West Texas, is hiring passionate individuals for our growing team!

BDC Representative Role

As a BDC (Business Development Center) Representative, you’ll generate business by handling inbound and outbound calls, engaging potential customers, and setting sales/service appointments to strengthen customer relationships.

Daily Responsibilities

• Make outbound calls to potential and past customers.


• Answer inbound calls promptly and professionally.


• Follow scripts for effect CRM.


• Set sales and service appointments.

Key Performance Metrics

• Appointment Setting Rate – Successful appointments booked.


• Call Volume – Meeting/exceeding daily targets.


• Conversion Rate – Turning calls into sales/service visits.


• CRM Compliance – Accurate logging of calls and notes.


• Customer Satisfaction – Quality interactions based on feedback.

Ideal Candidate

• 1+ year of customer service experience.


• Strong phone skills, friendly demeanor.


• Organized with attention to detail.


• Team player with a positive attitude.


• Bilingual candidates may qualify for a higher rate.

Preferred (not required): Experience with CRM systems & Google Workspace.

Why Smith Auto Family?

• Family Atmosphere – Teamwork, respect, and support.


• Growth Opportunities – We promote from within.


• Work-Life Balance – Predictable schedule.


• Stability & Longevity – Strong Texas presence.


• Recognition & Appreciation – Hard work is rewarded.

Benefits

• Consistent Schedule


• Medical, Dental, & Vision Insurance


• 401k + Match


• Paid Vacation & Holidays

At Smith Auto Family, we live by our vision: "Families helping families." If you share our values—family, growth, ethics, safety, success, positivity, and clear communication—we’d love to meet you!

Apply Today!
Qualified applicants will be contacted for a phone interview. Strong phone skills are a must.

We are an equal opportunity employer.