Business Development Center Representative (Automotive)

Jack Madden Ford Sales Inc is seeking a motivated and customer-focused Business Development Center Representative to join our team in Norwood, MA. In this role, you will be the primary point of contact for prospective customers, managing inbound and outbound communications to drive sales opportunities and deliver exceptional customer service. You will work closely with the sales team to nurture leads, schedule appointments, and ensure a seamless customer experience throughout the buying journey.

Responsibilities

• Respond promptly to inbound sales inquiries via phone, email, and online platforms.


• Proactively reach out to potential customers through outbound calls and follow-ups.


• Qualify leads and schedule appointments for the sales team.


• Maintain accurate and detailed customer records in the CRM system.


• Collaborate with sales and service departments to enhance customer satisfaction.


• Track and report on key metrics related to lead generation and conversion.

Requirements

• Previous experience in automotive sales, customer service, or a related field preferred.


• Excellent communication and interpersonal skills.


• Strong organizational skills and attention to detail.


• Ability to manage multiple tasks and work in a fast-paced environment.


• Proficiency with CRM software and Microsoft Office Suite.


• Self-motivated with a results-driven approach.

Benefits

• Competitive annual compensation between $45,000.00 - $80,000.00, paid weekly.


• Health insurance options.


• 401(k) retirement plan with company match.


• Employee discounts on vehicles and services.


• Paid time off and holiday pay.


• Opportunities for professional development and career growth.

About the Company

Jack Madden Ford Sales Inc is a leading automotive dealership located in Norwood, MA, dedicated to providing outstanding customer experiences and quality vehicles. With a strong commitment to integrity and community involvement, we pride ourselves on our reputation for excellence in sales and service. Join our dynamic team and be part of a company that values innovation, teamwork, and customer satisfaction.

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