Business Development Center Service Representative

Join the Capital Ford of Raleigh Team as a BDC Service Representative! 

Are you a people-person with a knack for organization and problem-solving? Capital Ford of Raleigh is looking for a proactive, customer-focused Business Development Center (BDC) Service Representative to be the voice of our Service Department. 

This role is all about creating an excellent first impression, assisting customers with their service needs, and ensuring their visit with us runs smoothly. If you thrive in a fast-paced environment, enjoy connecting with customers, and want to grow your career in the automotive industry, we'd love to meet you! 

What We Offer: 

• Competitive Pay


• Health Insurance 


• Paid Time Off (PTO)


• 401(k) Retirement Plan


• Growth Opportunities within the Capital Ford family

What You'll Do: 

• Be the first point of contact for incoming service inquiries via phone, email, and online


• Assist customers by gathering details about their service needs and concerns 


• Schedule service appointments that work best for customers while optimizing shop availability 


• Coordinate with service advisors and technicians to ensure a smooth process


• Send reminders and follow up with customers about scheduled appointments 


• Maintain accurate records in our CRM system


• Support the Service Team with other duties as needed 

What We're Looking For:

• Previous customer service experience (automotive or BDC experience is a big plus!)


• Strong communication and problem-solving skills


• Comfort with CRM systems and scheduling software


• Ability to stay organized and juggle multiple tasks in a fast-paced environment 


• A positive, professional attitude and commitment to providing top-notch customer care


• Willingness to complete pre-employment background screenings 

If you're ready to bring your customer service skills to an award-winning dealership and be part of a supportive team, apply today and start your career with Capital Ford of Raleigh! 

Capital Ford of Raleigh is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive workplace and do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other protected characteristic under applicable federal, state, or local law.