Business Development Center Service Representative

Join the Capital Chevrolet of Wake Forest Team as a BDC Service Representative! 

Capital Chevrolet of Wake Forest is looking for a customer-focused, proactive, and organized Business Development Center (BDC) Service Representative to join our growing team. In this role, you'll be the first point of contact for many of our customers, helping them schedule appointments, manage their service needs, and ensuring every interaction delivers a positive and professional experience. 

We're looking for someone who thrives in a fast-paced environment, communicates with ease, and is committed to delivering top-notch customer care. 

What We Offer:

• Competitive Pay


• Health Insurance


• Paid Time Off (PTO)


• 401(k) Retirement Plan 

What You'll Do:

• Respond quickly and professionally to service-related inquiries via phone, email, and online. 


• Collect and document details about customer service needs. 


• Coordinate with service advisors and technicians to maximize scheduling efficiency. 


• Schedule and confirm service appointments at times convenient for customers. 


• Make follow-up calls and send reminders to ensure customers arrive prepared. 


• Follow established BDC processes and deliver consistent, quality customer interactions. 


• Assist with additional duties as needed.

What We're Looking For:

• Previous customer service experience (automotive service or BDC background is a plus).


• Strong communication skills - both verbal and written.


• Solid problem-solving abilities with a customer-first mindset. 


• Comfortable working with CRM systems and service-related software.


• Organized, detail-oriented, and solutions-driven. 


• Professional, ethical, and dependable. 


• Ability to pass pre-employment background screenings. 

If you're ready to bring your customer service skills to a team that values integrity, professionalism, and growth, we want to hear from you! 

Apply today and take the first step toward an exciting career with Capital Chevrolet of Wake Forest! 

At Capital Auto Group, we are committed to creating a diverse and inclusive workplace. We embrace equal opportunity in all aspects of employment and do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other protected status. We value the unique perspectives and contributions of every employee and strive to foster a culture where everyone feels respected and empowered.