Business Development Center Service Representative

CAPITAL is seeking a proactive and customer-focused Business Development Center (BDC) Service Representative to join our team. The BDC Service Representative will play a crucial role in managing service-related inquiries, scheduling appointments, and ensuring a positive customer experience. The ideal candidate will possess excellent communication skills, strong organizational abilities, and a commitment to delivering high-quality service to our customers.
Welcome to CAPITAL, a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry, embodying a rich tradition that, despite our expansive growth and a vibrant team of over 1,500 dedicated employees, maintains the warm, inclusive culture of a family-owned business. At CAPITAL, we pride ourselves on not just our vast selection of high-quality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development, innovation, and a commitment to excellence. Join us in driving the future of automotive retail, where every employee is a valued member of the CAPITAL family!
BDC Service Representative Compensation and Benefits:
Competitive Pay
Health Insurance
PTO
401(K)
BDC Service Representative Responsibilities:
Respond promptly to incoming service-related inquiries via phone, email, or online channels.
Gather information from customers regarding service needs and concerns
Coordinate with service advisors and technicians to optimize appointment availability
Schedule service appointments for customers based on their preferred date and time
Conduct follow-up calls or communications to confirm and remind customers of scheduled service appointments
Follow established BDC processes and guidelines for managing service inquiries
Other duties assigned
BDC Service Representative Requirements:
Experience in customer service or a related field is a plus
Previous experience in customer service, preferably in an automotive service or BDC environment
Familiarity with service-related processes and procedures
Excellent verbal and written communication skills
Effective problem-solving skills to address customer concerns and inquiries
Proficient in using CRM systems and other service-related software
Ability to find solutions that meet customer needs
High level of integrity and ethical conduct in all customer interactions and service-related activities
Must pass pre-employment background screenings
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

#J-18808-Ljbffr