Business Development Coordinator (BDC)

BDC Representative

Join our team at Roberts Motors in Alton, IL and let’s win together! We are seeking a professional, responsible, and outgoing person to work in our BDC (Business Development Center). As a BDC Rep, you’ll be responsible for handling sales leads that come into our dealership, and maintaining quality relationships with our current customer base. Overall, you’ll be instrumental in helping us increase overall dealership sales. This is a great opportunity to get your foot in the door with us!

Responsibilities

• Handle incoming phone calls


• Handle leads and appointment setting


• Conduct internal CSI calls and emails


• Work directly with managers on deals that involve internet customers


• Set appointments for prospective and current customers to meet with a member of the sales team


• Manage high volume of customer inquiries through phone, email, text/chat per sales


• Update client information in our CRM Report daily


• Follow-up with existing customers


• Follow-up with prospective customers


• Follow-up with missed/cancelled customer appointments


• Ensure Customer Satisfaction


• Product knowledge/function is key with all the different vehicles on a daily basis


• Maintaining daily contact target/appointment target


• Must be able to contribute to positive team environment

Qualifications

• Successful Customer Care Representatives MUST have excellent telephone skills


• Self- Motivated and Energetic


• You as the Representative must have the ability to instantly build rapport with the customer


• A friendly/professional demeanor with excellent written and oral communication skills


• You MUST enjoy the phone and have the willingness to help customers overcome objections in order to set the appointment


• Strong organizational skills with the ability to multitask and meet daily goals


• Follow up with customers effectively


• Cold calling/Call center skills

Job Requirements

• Excellent computer skills required.


• Knowledgeable to call center environment.


• Automotive experience helpful but not required.


• Able to communicate persuasively with customers to set appointments.


• Willingness to undergo a background check in accordance with local law/regulations


• 18+ years of age or older to comply with the company driving policy

Benefits:

• 401(k) matching


• Dental insurance


• Employee discount


• Health insurance


• Professional development assistance


• Referral program

Schedule:

• 8 hour shift


• Monday to Friday

Experience:

• Customer service: 1 year (Preferred)


• Business Development Center (BDC): 1 year (Preferred)