Business Development Coordinator - Sales

About Us:

At Young Chevrolet Buick GMC we are dedicated to providing exceptional customer service and building long-lasting relationships with our clients. As part of our Business Development Center (BDC), you’ll play a key role in connecting with customers, driving sales, and ensuring a seamless experience from initial inquiry to purchase.

Position Summary:

We are seeking an enthusiastic and results-driven Business Development Coordinator to join our team. In this role, you will handle inbound and outbound communications with potential and current customers, assist in scheduling appointments, and collaborate with the sales team to meet dealership goals.

Key Responsibilities:

· Respond promptly to inbound leads via phone, email, and text to provide information and answer inquiries.

· Conduct outbound calls to follow up on leads, promote dealership services, and schedule sales appointments.

· Maintain detailed and accurate records of customer interactions in the CRM system.

· Work closely with the sales team to ensure smooth transitions from online inquiries to in-person visits.

· Achieve and exceed performance targets for appointments set, customer follow-ups, and sales conversions.

· Stay informed about dealership inventory, promotions, and industry trends to provide accurate and compelling information to customers.

Qualifications:

· Previous experience in automotive sales, BDC, or customer service is preferred but not required.

· Strong communication skills, both verbal and written.

· Comfortable with high-volume phone and digital communication.

· Proficiency in CRM software and basic computer skills.

· Self-motivated, goal-oriented, and able to thrive in a fast-paced environment.

· A positive attitude and a commitment to delivering exceptional customer service.

· Willingness to complete a pre-employment background check and motor vehicle check

What We Offer:

· Competitive hourly pay with performance-based bonuses.

· Comprehensive training to ensure your success.

· Opportunities for professional growth and career advancement.

· A supportive and collaborative team environment.

· Benefits package, including health, dental, and vision insurance.