Business Development Manager

LOCATION: New York, New York (Onsite M-F)

Who The Flip Is Flip?

Flip is leading the next wave of innovation in customer support—AI-powered call automation. While it’s clear that automating support calls is inevitable and imminent, current market adoption remains under 1%. Flip is ahead of the curve, emerging as the category leader across eCommerce/Retail, Healthcare and Transportation.

Flip integrates with a client's tech stack to personalize every call and resolve issues quickly, creating a seamless, branded experience that enhances customer satisfaction and loyalty.Flip continuously evolves through millions of real customer conversations, delivering human-level understanding and handling with exceptional precision.

We are in-office, with spaces in NYC, LA, and the UK. If you enjoy being an owner-operator, solving and/or reverse hacking hurdles and hold a high level of integrity for product quality and service then this is the place for you. 

#FlippinLegend

What You’ll Do

This is your opportunity to join the Business Development team, playing a high-impact role in growing a Voice AI-native startup from 0 to 1. You will be a key member of our GTM team driving partnerships as part of our customer-product-partner growth flywheel. You will be reporting to and working alongside our VP of Demand & Partnerships. Externally, you will own cultivating and managing partnerships that drive customer conversations, pipeline, and revenue growth. Internally, you will work closely and cross-functionally with Sales, Marketing, and R&D to ensure we seize short-term opportunities for growth while laying the foundation for the long term.

Who You Are, As A BizDev Manager

• You are intensely driven - it’s personal, it’s professional. You go to eleven every time.


• You are intellectually curious and don’t take the status quo for granted, you seek the truth in business and business development to perfect your craft


• You connect the dots - understand and articulate business strategies and objectives


• You thrive and derive energy from making customer and partner connections happen - you can’t wait to source and help create transformational 10X deals for the business


• You really care about the product (we do!)


• You empathize deeply with the customer

Who You Are, As A Person

• Looking to go all-in, learn a lot, and do the best work of your career (so far!)


• Put in the time, and put out work you're proud of


• Communicate well, and embrace ownership, speed, & occasional uncertainty


• Eager and willing to support your teammates - just like they will with you!

Bonuses

• You understand what it looks like to work at a startup, and have an entrepreneurial drive


• Experience working in the eCommerce/Customer Experience industry is a plus

More About Us

• We're international, spanning the US, UK, and Canada, Australia


• Our sales tech stack includes Hubspot, Avoma, LinkedIn, and Omni


• We are backed by ScOp Venture Capital, Bullpen Capital, and Forum Ventures, as well as founders & executives from Amazon Alexa, Ada, Attentive, and Simon


• Comprehensive healthcare and unlimited vacation, including a mandatory half week for everyone over July 4, and a full week off at the end of the year

Our customers span the globe, and so do our offices. Flip is committed to providing equal employment opportunities for all employees, applicants, and covered individuals regardless of protected characteristics. We want our company to be as diverse and inclusive as our customers.