Business Development Manager

Classification: 

Exempt

Department: Sales

Location: Grandville

Position Type: 

Full Time

Reports To: Director of Business Development

Supervisory Responsibilities:

None

GENERAL SUMMARY

This position is primarily responsible for selling all company capabilities to prospective and established clients within a designated territory. Must be aware of job status throughout the entire production process by communicating with customer service and production teams.

ESSENTIAL JOB FUNCTIONS

· Accountable for maintaining and expanding annual profitable sales to assigned customers. Finds prospective customers through referrals, customer and company generated leads and cold calls.

· Responsible for remaining current within the industry and obtaining new business through networking and product innovation. 

· Maintains customer relations and customer satisfaction by establishing relationships with prospective and current customers.

· Meets with major customers on projects and work status. Communicates with GPC team if changes take place.

· Responsible for travelling to local and out-of-state major customers for meetings, presentations, and store visits. Occasionally travels to trade shows.

· Assesses customer’s plans regarding future print projects, budgets, internal office automation or in-house marketing plans, and business reviews. Updates sales manager monthly and develops additional contacts at each account to assure continuity and/or sales growth.

· Obtains customer specifications in complete detail and provides this information to the estimator for quote development. Specification changes will be provided to the estimator, as necessary, to update the quote, close the sale and accurately invoice.

· Identifies needs of customers and potential customers regarding printed materials. Educates himself/herself in all phases of customer’s business.

· Qualifies which types of work will fit in at the company and works with estimating to prepare quote for such jobs. Is aware of all company capabilities and printing press schedules. Communicates company agreements to customers and assists customers to interpret invoices.

· Gathers and provides market intelligence to ensure the company provides competitive pricing, excellent customer service, quality products, and on-time shipping to obtain repeat business. 

· Attends scheduled sales meetings and daily production meetings when in the office. Responsible for communicating daily with customer service regarding jobs in progress.

· Uses company sample products and shows prospective customers samples of our work which are of equal or better quality than the customer is currently having printed elsewhere. 

· Informs customer service representatives of customer problems, changes, or new information, as necessary.

· Assists the customer in planning jobs by offering creative ideas on design, layout, and binding.

· Accurately reports use of time, expenses, and reasons why quotations did not become live jobs. 

· Performs other duties as requested.

JOB SKILLS & EXPECTATIONS

· Excellent verbal and written communication skills

· Strong Organizational skills

· Ability to prioritize projects and tasks

· Knowledge of the printing industry and new printing technology

· Strong attention to detail

· Basic computer skills (i.e., Microsoft Office suite)

· Exceptional interpersonal and customer service skills

· Excellent rapport building skills

· Strong time management skills

· Basic mathematical skills

· Ability to problem solve and work with varied groups of people, including but not limited to production teams through management and executive level leadership

· Excellent sales and negotiation skills

· Travel to outside to current or prospective customers is required 

· Knowledge of web offset, digital, and sheetfed printing is preferred

LICENSE OR CERTIFICATE REQUIRED

• None

EXPERIENCE OR TRAINING REQUIRED OR PREFERRED

• Minimum 2 years of experience in sales, customer service, or related field is required 
• 5+ years of experience in the printing industry or equivalent is preferred 
• Associate’s or Bachelor’s degree in Business Administration or related field is preferred