Business Development Service Scheduler Representative

Do you love working with new technologies and innovative products? We are seeking energetic individuals to join our unique and fast-paced Internet service scheduling team. This is a great opportunity to start your career in retail automotive and familiarize yourself with the entire dealership experience.

In this role, you will be the link between the service customer and their vehicle repairs. You will assist the customer with questions regarding the company, scheduling appointments, needing to do recalls and service questions. You will learn about all of the newest vehicles and technologies on the market. We have an in-house Training team dedicated to your success; offering online and in-store training programs with our manufacturers.

Benefits 

• Medical and Dental


• Vision Insurance


• Life Insurance 


• 401k 


• Paid Training 


• Employee discounts on products and services 

Responsibilities

• Answer customer calls and establish follows-up with service appointments


• Respond quickly to internet, phone and live chat inquiries using email, phone and live chat scripts and templates


• Provide customers with initial appointment information & direct them to the appropriate dealership resources


• Follow up with leads that are not ready to make an appointment or no-show


• Participate in team & process development sessions – keeping positive relationships with teammates, service teams and dealership management


• Utilize CRM tracking system daily

Skills / Requirements

• At least one previous role based in strong customer service experience


• Team player attitude


• Prompt and courteous


• Enthusiastic personality


• Must have strong computer skills


• Willing to submit to a pre-employment background check & drug screen

We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status. We are committed to providing a safe, drug-free work environment. Applicants must be willing to submit to a pre-employment background check and drug test. Interested candidates must possess a valid driver's license and have a satisfactory driving record.