Business Development Specialist

Description

Odyssey House is seeking a Full-Time Business Development Specialist!

Summary: Odyssey House's Mission is "Empowering people to heal and build better lives." We are dedicated to helping individuals and families reclaim their lives through effective substance use treatment, medical care, prevention, and mental health services. Our programs address education, job skills, healthcare, sober housing, behavioral management, and aftercare support to ensure lifelong success. We are proud to be the largest treatment provider in Utah, with the most innovative programs available. ‘We Are Recovery,’ and we mean it with all our hearts.

Job Location: Salt Lake City

Pay: $50,000 (DOE)

Schedule: Monday - Friday: 9 am - 5 pm with occasional evening hospital visits or court events as needed (Evening or weekend events require shift adjustment to maintain standard work hours)

Full-Time Benefits:

• $9k per year tuition eligible
• Access to a 24/7 EAP program (Employee Assistance Program) for Mental Health support and more!
• Opportunities for paid continuing education/training
• Monthly incentives and awards
• Flexible scheduling
• Casual dress and atmosphere
• Opportunities for bonuses, awards, raises, and promotions
• Incredible health insurance (medical, dental, vision, FSA, long-term, and short-term disability)
• Immediate eligibility to participate in our 403(b) retirement plan, Employer 100% match up to 5% after 1 year  
• 35 paid days off (additional PTO accrual after 1 year)
• Stay well! If you have sick time left over at the end of the year, we will convert 1/2 of the remainder to vacation
• EXTRA time off and gift packages for PT and FT staff who stay more than 90 days! 
• Sabbatical Program - where we pay you for a vacation after 5 years of service! 
• On-Demand Pay - Get a portion of your paycheck early for hours already worked! (Conditions Apply)
• UTA free passes available for your work commute 

Position Summary:

We are seeking a dynamic Business Development Specialist to expand our Adult Residential Treatment Center (RTC) and Mental-Health RTC occupancy by building and maintaining strategic referral partnerships. The ideal candidate will cultivate relationships with detox units, emergency departments, psychiatric hospitals, PICC-discharge planners, behavioral-health clinics, courts, Adult Probation and Parole, EAP/HR wellness teams, and community providers. This role involves delivering evidence-based education to demystify residential care, combat stigma, and ensure seamless handoff of qualified, fund-ready referrals to our Navigators.

Key Responsibilities -

Partner Development:

• Develop and strengthen relationships with detox/medical-surgical discharge planners, psychiatric emergency department liaisons, inpatient behavioral health units, Adult Probation and Parole, Drug Courts, halfway houses, Mental Health Authorities, and MAT clinics, and employer Employee Assistance Programs.
• Identify new partnership opportunities within the healthcare and community service ecosystem. 

Education and Stigma Reduction:

• Present comprehensive information on ASAM RTC evidence-based practices, integrated substance use disorder/mental health care, and PICC-capable programming
• Customize presentation materials and approaches for different audiences, including clinicians, corrections personnel, and employers.
• Serve as a subject matter expert on residential treatment benefits and processes.

Referral Coordination:

• Respond to partner inquiries within 15 business hours
• Collect and verify verification of benefits (VOBs), medical clearance documentation, court orders, and PICC documentation before transferring cases to Navigators
• Ensure all referrals meet admission criteria and funding requirements

Event Planning:

• Organize and host quarterly hospital-to-RTC transfer workshops, psychiatric provider luncheons, and community recovery fairs
• Track return on investment for all events using the CRM system
• Coordinate logistics, speakers, and educational materials for professional development events 

Data and Reporting:

• Maintain a comprehensive partner tracking system
• Submit weekly performance metrics, including new contacts, referrals generated, and successful admissions.
• Analyze trends and provide strategic recommendations for partnership development

Field Work and Flexibility:

• Conduct hospital bedside visits, PICC teaching check-ins, and courthouse presentations as directed by Navigators or the Supervisor
• Provide backup support for Navigator phone coverage during low-volume periods
• Adapt to changing priorities and urgent partnership needs

Routine Calendar -

Daily Tasks:

• Check CRM tasks and updates at 9:00 AM
• Respond to partner emails and phone calls
• Document partner interactions and schedule follow-up activities
• Execute scheduled field visits, including hospital rounds and court presentations

Weekly Tasks:

• Deliver a minimum of one partner presentation or facility tour
• Attend the Navigator team huddle and review referral pipeline status
• Re-engage with stalled hospital discharge cases
• Coordinate upcoming events and presentations

Monthly Tasks:

• Analyze referral trends and propose strategic adjustments
• Host one community or hospital education event
• Present the key performance indicator dashboard to the Admissions leadership team
• Conduct partnership relationship assessments

Requirements

Experience:

• Minimum 2 years of outreach, healthcare marketing, or behavioral health liaison experience
• Demonstrated success in building professional relationships within healthcare settings

Knowledge and Skills:

• Established credibility with hospitalists, psychiatrists, detox staff, and the justice system partners
• Fluency in ASAM criteria language and PICC (Persons in Need of Crisis Care) requirements
• Strong presentation and communication skills for diverse professional audiences
• Proficient in Microsoft Office/Google Workspace applications and CRM dashboard management

Certifications and Licenses:

• Valid driver's license required for frequent local travel
• Bilingual capabilities preferred

Personal Attributes:

• Self-motivated with strong organizational skills
• Ability to work independently while maintaining team collaboration
• Professional demeanor suitable for healthcare and legal environments
• Adaptable to changing priorities and urgent requests

Work Distribution:

• 20% office-based planning and administrative tasks
• 70% partner visits, presentations, and relationship building
• 10% Navigator-directed field work and backup support

Travel Requirements: 

• Frequent local travel to partner facilities, hospitals, courts, and community locations within the service area.