Business Development Specialist

IBC Bank successes are the result of an aggressive and innovative attitude. The Bank's "We Do More" philosophy reflects its dedication to the growth and success of its employees, customers and communities.   IBC bank hires talented, creative and dedicated individuals to help our business succeed.  We are a company that values leadership, community engagement and relationship building that leads to a culture of excellence.   We are currently seeking to fill positions across all business segments. IBC's focus is to be customer centric and strive to provide excellent customer experience. 

Time Type:

This is an in-office position.

Department:

Job Summary:

Job Description:

ESSENTIAL JOB FUNCTIONS

The statements on this job description are intended to describe the general nature of level of work being performed by incumbents.  They are not an exhaustive list of all responsibilities, duties, and skills required by all incumbents.

• Complete performance and activity audits for recognition programs company‐wide

• Review and complete extensive research on performance exceptions as requested by the business line

• Maintain accuracy for all performance reporting and configuration editors

• Comprehension of a CRM (Customer Relationship Management) application and its functions

• Ability to trouble shoot simple issues in the CRM application related to recording activity and audit guidelines for end users

• Complete development documentation as new CRM enhancements are assigned

• Test new CRM development for quality assurance purposes

• Maintain all performance documents related to Recognition Programs and audits; Ensure review and edits occur on an annual basis

• Maintain collaborative workspace for corporate and market BDS resources

• Displays acceptable Leadership core competencies, and is committed to continued development of strengths and gaps, in the following categories:

• Individual Work Characteristics

• Decision-Making

• Planning and Organizing

• Leadership Styles

• Interpersonal skills

• Communication skills

• Other duties as assigned

SKILLS

• Facilitation

• Excellent verbal and written communication skills

• Active listening

• Complex problem-solving

• Conflict resolution

• Coordination

• Critical thinking

• Monitoring

• Service orientation

• Speaking

• Social perceptiveness

• Time management

• Teamwork

• Calmness in high stress times

• Judgment and decision making

• Organization

EDUCATION

• High School diploma or equivalent

• 1-2 years relevant work experience or analyst experience

• Experience with Microsoft Office products:  Excel, Word, PowerPoint, Outlook

• Relatable knowledge and experience of Information Technology principles and concepts preferred

• Knowledge of banking principles and concepts preferred