Business Development/Customer Service Representative

Description

Business Development Representative

Firelands Toyota VW of Wooster

Join our Firelands team as a Business Development Representative, where you'll play a pivotal role in driving growth and expanding our market presence. In this role, you will connect with potential clients, cultivate relationships, and identify new business opportunities to fuel our success. If you thrive in a fast-paced environment and are passionate about building connections, we invite you to be a key contributor to our business development efforts.

Job Responsibilities

- Identify and research potential new customer requests from phone & internet sources.

- Develop and maintain a pipeline of prospective clients.

- Conduct outreach through cold calling, emailing, and social media to generate new business leads.

- Qualify leads and set up meetings or calls between prospective clients and sales associates.

- Collaborate with the sales and management teams to align strategies and maximize opportunities.

- Build and maintain long-term relationships with clients.

- Track and report on sales activities and results using CRM software.

- Meet or exceed monthly and quarterly sales targets and KPIs.

- Stay informed about industry trends, competitor activities, and market conditions.

- Maintain training certifications on manufacturer brands (Toyota & VW). 

Requirements

- Excellent communication, negotiation, and interpersonal skills

- Strong understanding of sales process and dynamics

- Ability to work independently and as part of a team

- Proficiency in CRM software and Microsoft Office Suite

- Strong problem-solving skills and analytical abilities

- Ability to handle and prioritize multiple tasks simultaneously

- Self-motivated with a results-driven approach