Business Eligibility Associate

Other skills/qualifications:

• Outstanding attention to detail
• Ability to multi-task in a fast-paced environment
• Excellent Communication Skills
• Ability to work as a team as well as independently
• Able to sit for long periods of time
• Dedication to follow the CCHN Customer Service Quality Standards
• Flexibility
• Bi-Lingual (Spanish/English) a plus

Essential Job Duties: 

• Verify medical/dental coverage based on visit 
• Ensure practice management system reflects correct coverage
• Contact patients, insurance companies, and other staff as needed
• Maintain access to eligibility websites
• Help with internal and external phone calls

Other Job Duties:

• Help with internal and external phone calls
• Help the department, as needed, with charge entry, payment posting, denial management, research refunds, credit balances and unapplied.
• Help the department, as needed, with provider enrollment, and maintaining practice management system and provider profiles up to date. (as assigned)
• Miscellaneous duties (special projects assigned as needed)

The above job description is not to be construed as a complete listing of the assignments that may be given to any employee, nor are such assignments restricted to those precisely listed in the description. This job description may be changed at any time at the manager’s discretion. 

Primary Role: Work within the department and with the organization to verify eligibility for medical and dental insurances, ensure practice management system reflects primary coverage. Contact patients, insurance companies, and other staff as needed. Help the department, as needed, with other duties.

Quality Standards:

• Professionalism
• Positivity
• Productivity
• Promptness
• Kindness

Qualifications: 

• High School Diploma or equivalent
• Knowledge of Medical Insurances 
• Proficient with Microsoft Office