Business Intelligence and Data Analytics Manager

Position: Business Intelligence & Analytics Manager

Supervisors: Director of Business Intelligence & Analytics and the VP of Client Services

Job Type: Full-time

Job Description:

Under the direction of the Business Intelligence & Analytics Director, the Business Intelligence & Analytics Manager is responsible for supporting and executing the agency’s reporting, dashboarding, and analytics initiatives. This role partners cross-functionally with Client Services, Operations, and Field Leadership to ensure accurate reporting, actionable insights, and consistent KPI tracking.

This position is highly hands-on and focused on dashboard development, reporting optimization, data aggregation, data integrity, and analytics support to help drive operational and client success. The Business Intelligence & Analytics Manager will support the ongoing enhancement of reporting tools, data processes, and analytics workflows.

Duties and Responsibilities:

• Partner with Client Services, Operations, and Field Leadership to support reporting and analytics initiatives


• Serve as a key contributor to reporting, dashboard, and performance insight discussions across internal and client-facing teams


• Support the development, maintenance, and optimization of reporting platforms used by field and internal teams


• Create and manage Power BI dashboards, including client-facing reporting experiences and other assigned programs


• Assist with dashboard enhancements, reporting scalability, and ongoing data cleanup


• Aggregate, validate, and analyze data from multiple systems and data sources


• Define and maintain reporting logic, KPI alignment, and reporting consistency across tool stacks


• Support data quality assurance (QA), audits, documentation, and validation processes to ensure reporting accuracy and integrity


• Manage raw data files, reporting inputs, integrations, and internal reporting systems


• Assist with survey reporting, operational reporting, and performance tracking initiatives


• Support KPI tracking, bonus reporting, and operational performance metrics as needed


• Ensure reporting visuals, dashboard formatting, and usability remain clear, consistent, and user-friendly


• Collaborate with stakeholders to identify reporting needs and opportunities for process improvements


• Support ongoing analytics projects and additional responsibilities as assigned.

Skills/Knowledge:

• Strong analytical, organizational, and problem-solving skills


• Ability to translate data into clear, actionable insights for both technical and non-technical stakeholders


• Experience building and maintaining dashboards and operational reports


• Strong attention to detail and commitment to data accuracy and integrity


• Ability to manage multiple priorities and reporting deadlines in a fast-paced environment


• Collaborative communication skills across cross-functional teams


• Experience supporting KPI tracking, reporting initiatives, and operational analytics


• Comfortable working with evolving reporting infrastructures and business processes


• Strong understanding of dashboard usability, reporting presentation, and data visualization best practices


• Ability to identify trends, inconsistencies, and opportunities for operational improvement through data analysis


• Support a data-driven culture through collaboration, reporting consistency, and process improvement initiatives


• Lead special projects and additional responsibilities as assigned

Preferred Education and Experience:                 

• Bachelor’s degree in Analytics, Data Science, Statistics, Computer Science, Information Systems, Business, or related field (or equivalent practical experience)


• 3–5+ years of experience in data analytics, BI/reporting, analytics operations, or related reporting functions


• Experience aggregating and validating data across multiple systems and reporting sources


• Understanding of KPI tracking, reporting cadence management, and operational reporting workflows


• Ability to translate reporting requirements into scalable dashboards and actionable business insights


• Experience working in fast-paced, multi-client, or evolving operational environments preferred


• Strong organizational, communication, and project coordination skills


• Experience supporting reporting tool implementations, optimizations, or enhancements preferred

Physical Requirements:

• Prolonged periods sitting at a desk and working on a computer.


• Must be able to lift 25 pounds at times.

Technology:

• Experience working with Power BI, including dashboard creation, reporting maintenance, workspace management, and data visualization best practices


• Experience with Looker, Google Suite, SQL, and Python preferred

Work Schedule

• Flexible scheduling


• Must be available evenings & weekends.