Business Intelligence Field Interviewer

The Port of Seattle offers an extensive benefits package that rewards our staff for their valuable contributions towards the Port‘s mission. In addition to the summary below, benefit details for non-represented positions can be found on the Port of Seattle‘s website. If the position is represented by a union, please refer to the “Collective Bargaining Agreement” or contact the appropriate Union Representative for specific information related to benefits and eligibility.

• Healthcare – Medical, Dental, and Vision Care with options that work for you and your family.
• Paid Vacation – Just about four weeks per year that increases with tenure to rest and rejuvenate.
• Paid Sick Leave – At least one hour of sick leave for every 40 hours worked.
• Holidays – More than ten days per year to celebrate with family and friends away from work.
• Pension/Retirement Plans – A pension and additional savings plans to prepare for your future after the Port.
• Getting to Work – From subsidized parking and a low-cost public transit card to alternative work arrangements giving you an opportunity to work hybrid.
• Parental Leave – Six weeks of paid leave to spend with new additions to your immediate family.
• Development – From tuition reimbursement, training, stretch assignments and internal internships, we support a learning culture.
• Equity, Diversity, and Inclusion – The Port of Seattle values diversity as a source of innovation and strength. We are actively working across the organization to create a culture where all employees – regardless of race, gender, and other identities – succeed and reach their fullest potential.
• Work-Life Balance – We provide the resources to help you create habits to be healthy and balanced.
• Mission Driven – We are focused together in promoting economic opportunities and quality of life in the region by advancing trade, travel, commerce, and job creation in an equitable, accountable, and environmentally responsible manner.

Every role at the Port of Seattle is vital to our thriving community. We are a leader in moving people and cargo across the country and around the world. With facilities and property ranging in scope from a half-acre park to one of the largest airports and container terminals on the West Coast, we maximize the public assets in our portfolio with an eye toward best uses and environmental sustainability. Find out more here.
 

Our vision is to create a Port that mirrors – throughout its breadth of operations and services and within its leadership – the diversity of our communities, instill principles of equity into its culture, and ensures a fair and intentional distribution of opportunities to expand economic development and quality of life for all in our region. Find out more about how our values RAISE us up and our commitment to equity.

• Experienced – You have two (2) years of experience as a frontline customer service agent in a fast-paced and multi-cultural environment.
• Desired – We hope you have an ability to proactively approach members of the public, communicate with people from diverse backgrounds, handle refusals professionally, and maintain a positive customer service approach throughout your shift.
• Committed to Equity – You will apply equity and exemplify shared values, behaviors, and practices in all aspects of the work.  At the Port of Seattle, equity is a daily responsibility and a foundational expectation for all Port employees.
• Proficient – You have knowledge of customer engagement principles, customer service best practices, and cultural awareness, with proficiency in Microsoft Office Suite and technology used to support customer interactions, including iPads, PCs, and people-counting systems. 
• Efficient Communicator – You communicate clearly and professionally, adapting your communication style to meet the needs of diverse audiences. You actively listen, convey information accurately, ask thoughtful questions to ensure understanding, and build rapport through respectful and effective interactions. You use sound judgment when sharing information and maintain professionalism in all communications.
• Adaptable – You have strong adaptability, handle challenges independently, respond effectively to and thrive in constantly changing environments. You can also manage multiple, concurrent priorities and investigate and take action independently to meet customers’ needs without leadership assistance.

• Work Schedule – Your normal work schedule will be Monday – Friday, 8\:00 a.m. to 4\:30 p.m. (40 hours per week). Start and end times may vary based on operational and data collection needs. This position may also require working evenings, weekends, holidays, or other assigned shifts as needed. 
• Work Environment – This is a field-based position. You will work throughout Seattle-Tacoma International Airport (SEA), maritime facilities, and other Port of Seattle properties, with occasional work in an office setting for administrative tasks, meetings, or training.
• Washington State Residency Requirement – Employees must establish a residence in Washington state within 30 days of their first day of employment and must maintain a residence in Washington State during their employment with the Port of Seattle. If a position is eligible to telework, work performed while teleworking must be performed in Washington State.
• Overtime Eligible – You are eligible for overtime pay in this role.
• Safety Requirements – You will be required to comply with all work rules, safety, and Personal Protective Equipment (PPE) requirements. 
• Security Requirements – As the successful candidate, you must pass a Transportation Security Administration (TSA) background check as well as a criminal history background check with the Federal Bureau of Investigation (FBI). Your employment will be contingent upon obtaining a Port of Seattle ID badge upon clearance. You will also be required to obtain a U.S. Customs and Border Patrol (CBP) Customs Seal within 30 days of hire.

The Port of Seattle is unable to sponsor employment visas at this time.  

Salary offers will be made within the posted range. Placement within the range will be determined based on your similar work experience. The Port considers work experience to be similar if the scope and level of responsibility of your prior positions match the job being offered.

As a Business Intelligence Field Interviewer, you will collect data from and about Sea-Tac (SEA) passengers and other Port customers through activities such as administering surveys, conducting short interviews, observing and recording customer behavior, and overseeing electronic people counters or other devices that record user information.

• You will administer large-scale, longitudinal studies by recruiting departing and arriving passengers for participation and collecting data. You will also conduct data collection for ad hoc survey research projects, including administering self-completed surveys, conducting short interviews with customers, and recording observations of customer behavior.
• You will confidently approach and interact with passengers, providing information about the studies, including the purpose, survey length, and meaning of survey questions.
• You will monitor data collection progress and adjust collection times to meet a.m./p.m., domestic/international, and other sampling quotas. Data collection may take place at any Port of Seattle location, including marinas, piers, and employee parking lots.
• You will create data collection schedules based on flight schedules and adapt them as flights change to achieve expected sample sizes in accordance with sampling guidelines. You will also learn and apply study-specific sampling strategies, switch between studies during a shift, and track completed data collection in Excel to support flight schedule planning for the next day.
• You will set up data kiosks and people counters, including properly positioning devices, downloading data, troubleshooting technical difficulties, changing batteries, updating software, and working with Information & Communication Technology (ICT) to resolve technical issues.
• You will train, mentor, and evaluate new interviewers on customer engagement, research protocols, sampling procedures, technology, and independent field research standards. You will also complete required Airports Council International (ACI) training and obtain field researcher certification.
• You will assist passengers with a range of issues, including wayfinding, contacting emergency services, and remaining with passengers until first responders arrive. 
• You will report cleanliness or maintenance issues using the Port's See-Say app. You will also report unsafe conditions, hazards, unattended or suspicious items, and disruptive passengers. In addition, you will provide information about airport amenities, answer passenger questions, and serve as a knowledgeable resource for airport information.