Business Loan Servicing Analyst

Job Title:  Business Loan Servicing Analyst

Department: Business Services

Reports to: Business Sales and Service Supervisor

Hours per Week: 40 hrs./week Salary Exempt

Company Summary

Welcome to Financial Plus Credit Union (FPCU) – 'The Place where it’s Possible.' 

At FPCU, we believe in the power of collaboration, embrace inclusivity as a strength, and are driven by a shared commitment to success. Our community-centered approach goes beyond financial services; it's about fostering connections and making a positive impact. 

Join us, and be part of an environment that prioritizes wellness, encourages continuous learning, and opens doors to developing you into the person you want to be. Explore the opportunities that await you at FPCU – where you aren’t just making a living, but joining a PLACE where you can REACH your goals.  

Position Summary

The Business Loan Servicing Analyst is responsible for performing multiple credit and
loan servicing functions to ensure the integrity and accuracy of loan collateral performance including insurance tracking, property tax tracking, financial statement and tax return tracking, file maintenance, quality control, and general member service.

Essential Functions & Primary Responsibilities

• Assist Business Servicing Team with verifying new loans/extensions/renewals input into core system. 
• Input various tracking information for new loans/extensions/renewals into core system.
• Maintain and update the insurance tracking process and follow-up on any missing documentation
• Maintain and update the property tax tracking process and follow-up on any delinquent property taxes
• Maintain and update the financial statement and tax return tracking process. Work with Portfolio Manager, Credit Officers and Relationship Managers to obtain the necessary information
• Process wires, loan advances, payments and deposits for members
• Prepare ACH set-ups/ACH revisions for business members
• Prepare payoff letters, process payoffs, prepare discharges as needed
• Maintain closed loans files
• Maintain Document Portal by saving in appropriate folders and advise Relationship Manager/Credit Officer of documents received and location saved
• Assist Relationship Managers with other daily duties as needed
• Answers and transfers phone calls, screening when necessary
• Ensures compliance with all federal and state laws and regulations, including the Bank Secrecy Act, Patriot Act, and Office of Foreign Asset Controls, and should request legal interpretation as necessary. Must ensure subordinates are also compliant      with such laws and regulations
• Perform other duties as assigned

Education & Qualifications

• At least an Associate’s Degree in Business or similar related experience
• 1-2 years of experience working in the commercial lending area
• This position requires an understanding  in basic computer skills including m365 suites

Skills and Abilities

• The ability to stay organized and coordinate multiple projects
• Possess an outstanding organizational, analytical, and project management skills
• Strong attention to detail and accuracy
• Be able to work independently with little direction
• Outstanding analytical skills and problem-solving ability
• Presents  a positive and professional image to members through effective and courteous verbal and written communications
• Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation
• Ability to apply logical thinking to define problems, collect data, establish facts, and draw conclusions
• Ability to be mindfully flexible and willing to go with the flow
• Ability to deal with difficult concepts and complex variables

Physical Demands & Work Environment 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Sedentary work; sitting most of the time. Exerts up to 10+ pounds of force occasionally
• The noise level in the work environment is professional and typically moderate

This job Description is not a complete statement of all duties and responsibilities comprising this position.