Business Loan Servicing Specialist

Job Summary

The Business Loan Servicing Specialist supports the commercial lending function in compiling the information necessary to request loan documents, reviews documents for accuracy, and ensures all conditions have been met prior to loan closings. The Business Loan Servicing Specialist is responsible for the organization and completion of loan files after closing and supports the ongoing maintenance of the loan relationship and related documents.

Responsibilities

Loan Origination and Closing

• Responsible for collecting, compiling and inputting accurate loan documentation for all new and renewed loans.
• Maintains appropriate approval throughout the loan documentation process through closing and initial funding.
• Ensures compliance requirements are satisfied, approval conditions are met, collateral is collected with evidence of insurance when applicable, and documentation is properly executed prior to closing and funding a loan.
• Ensures appropriate loan related fees are assessed to the borrower and payments to related third parties are processed in a timely manner.
• Coordinates the communication between lender, borrower, and involved third parties when necessary throughout the loan closing process to ensure all parties have accurate information and are in agreement.
• Ensures collateral is collected and perfected at time of closing.
• Obtain, review, and archive loan documents including but not limited to financial statements, tax returns and business reports, credit reports, appraisals, flood determinations, lien searches, and loan covenants and conditions.
• Prepare tracking, checklists, coding and set-up forms for new, modified, and renewed loans, including FSA, BND, and SBA loan.

Loan Administration

• Reviews daily reports to ensure loan maintenance accuracy.
• Processes loan advances and payments daily.
• Assists Lenders and Borrowers with requests for information or follow up on loan related items.
• Maintains loan origination platforms for accuracy on borrowers, loan terms, collateral, and tickler tracking.
• Completes follow up for miscellaneous monthly loan reporting and tracking items.
• Completes extra projects as assigned by management.

Customer Service and Product Support

• Supports, advances and is responsible for meeting Premier Experience service standards.
• Assists with in-branch customer services needs including but not limited to telephone, teller and account opening functions. 

Other General & Administrative

• Assist with completing special projects and assignments as required by department leadership. 
• Actively participate in internal and external continuing education for mortgage loan operations and leadership. 
• Contain knowledge of company products and services.
• Have a working knowledge of Choice Financials policies and procedures and comply with them.
• Maintain complete confidentiality with regards to customer accounts, loans and bank relationships.
• Project a positive image of Choice Financial when representing the organization.
• Actively support management and organizational goals.
• Interact with other employees to promote teamwork, communications, trust and respect.
• Adapt to meet the ever-changing customer and community needs. 
• Performs duties outside normal scope as assigned.

Related Skills & Key Competencies

• Leads as a team player with excellent interpersonal skills and develops partnerships. 
• Takes initiative by proactively identifying what needs to be done and acts.
• Communicates effectively with excellent written and oral communication skills.
• Promotes and administers change and accepts diversity.
• Exhibits problem-solving, analytical thinking, and decision-making skills.
• Fosters open communication.
• Follows policies and procedures.
• Proficient computer skills including Microsoft Office (Word, Excel, Access).
• Must work in an efficient, systematic way.
• Must display consistency, thoroughness, attention to detail, and strong organizational skills.
• Use sounds judgment in prioritizing tasks to work under tight deadlines.

Qualifications

**The information provide below is subject to change and tier designation is up to the discretion of the corresponding supervisor. The information below is in no way all encompassing.

Tier I

• 2-year Degree in Accounting, Finance, Business Administration or related field or equivalent combination of education and/or experience in commercial loan operations.
• Has knowledge of commonly used concepts, practices, and procedures necessary to perform the functions of the job. 
• Assists with departmental projects.
• Performs assigned duties within the department.
• Understands and utilizes Loan Operating Systems.
• Works under regular supervision.
• Limited to specific duties within the department.

Tier II

• 2-year Degree in Accounting, Finance, Business Administration or related field or 4 years combination of education and/or experience commercial in loan operations.
• Knowledgeable of banking and lending regulations, standard concepts, practices and procedures. 
• Assists and administers departmental projects.
• Performs a variety of tasks within the department.
• Understands and utilizes Loan Operating Systems.
• Relies on experience and judgement to plan and accomplish goals.
• Works under general supervision. 
• Primarily in one area of the commercial lending process, but has the knowledge to assist where needed in the process. 

Tier III

• 4-year Degree in Accounting, Finance, Business Administration or related field or 6 years combination of education and/or experience in loan operations.
• Assist and administers departmental projects.
• Performs duties outside normal scope as assigned.
• Assists with the design and production of department reports.
• Is well versed in banking regulations, provides education and develops processes, procedures and policies within the department.
• Understands and assists in the administration of duties of the Loan Operating Systems.
• Relies on experience and judgement to plan and accomplish goals.
• Works under little to general supervision. 
• Acts as a leader and a knowledge contact for all Commercial Loan team members.

Culture Alignment

Choice is #PeopleFirst, banking second. 

People don’t need just another bank. People need to be supported by a team of trusted partners who will get to know them and their business, understand their challenges, discover their dreams, and recognize the success in bringing people and banking together in our communities.

In contributing to our culture, Choice team members are guided by our core values.

• Embrace change and encourage innovation.
• Know when to ask for help and know when to offer help.
• Better the places we live.
• Work hard. Do the right thing. Have a little fun.

Our vision of Diversity at Choice is supported by our #PeopleFirst mission and our core values.

Being #PeopleFirst means that Choice is committed to focusing attention and resources towards creating an environment where everyone feels respected and valued and can do their best work. Doing the right thing means encouraging employees to share their experiences and ideas, and to bring their whole authentic selves to work. Together, we can build an inclusive culture that seeks out, supports, and celebrates diverse voices. We can use our diversity to fuel creativity and innovation and bring us closer to our customers and the communities we serve. Be welcome at Choice. We can see you here.

The base salary for this role is listed below. This pay range is posted to comply with wage transparency laws. The base salary may vary based on skill, ability, knowledge, experience and geographic location. Full time employees are also eligible for a competitive bonus and benefits package. Check out bankwithchoice.com/careers for an outline of current benefit offerings.