Business Office Associate (Floating)

Position Summary
The Business Office Associate (Floating) provides front-end and/or back-end revenue
cycle support across multiple departments or clinic locations as needed. This role ensures
accurate patient registration, insurance verification, charge capture review and entry,
assists in revenue cycle flow, and provides financial counseling while maintaining
excellent customer service. The associate must be adaptable, detail-oriented, and able to
quickly learn workflows in different healthcare settings. 72-80 Hours Biweekly

Key Responsibilities
Registration (Patient access) & Financial Services

•  Perform patient registration and demographic verification


• Verify insurance eligibility and benefits


•  Collect copays, deductibles, and outstanding balances


• Obtain required authorizations and referrals


• Schedule and confirm patient appointments


• Provide financial counseling and payment plan options


• Maintain HIPAA compliance and patient confidentiality

Back Office / Revenue Cycle Support

•  Post charges and/or payments as assigned


• Assist with claim edits and basic billing follow-up


• Review accounts for accuracy and completeness


• Support denial work queues when needed


• Process medical record requests and forms


• Maintain worklists and productivity standards

Floating Duties

• Provide coverage at multiple areas (financial services & registration) locations


• Cross-train in various business office functions


• Adapt quickly to different EMR/PMS workflows


• Support staffing shortages, PTO coverage, or high-volume areas

Customer Service

• Greet patients and visitors professionally


• Resolve patient concerns or escalate appropriately


• Communicate clearly with clinical staff and providers


• Maintain a positive patient experience across all sites
  

Required Qualification

•  High school diploma or GED


• 1–3 years of healthcare front office, billing, or revenue cycle experience


• Knowledge of insurance types (Medicare, Medicaid, Commercial)


•  Basic understanding of medical terminology


• Proficiency with EMR/PMS systems (e.g., eClinicalWorks, Expanse, RevSpring)


• Strong data entry and cash handling accuracy

Preferred Qualifications

• Associate degree in Healthcare Administration or related field


• Experience in multi-site or floating roles


• Knowledge of prior authorizations and referrals

Core Competencies

• Adaptability and flexibility


• Attention to detail


• Customer service excellence


• Time management and multitasking


• Problem-solving skills


• Team collaboration


• Professional communication

Physical & Work Requirements

• Prolonged sitting and computer use
  


• Occasional standing/walking at front desk


• Ability to travel between sites


• May handle cash drawer responsibilities

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.