Business Office Coordinator

• Assists with implementation and assures all employees are following Company policies and procedures, and assist
administering, coordinating, and directing all activities in accordance with the policies and procedures, benefit enrollment,
orientation, and general HR responsibilities and compliance.
• Ensures compliance with all laws, rules, and regulations (i.e., HIPAA, State Regulations, OSHA, and infection control
protocols, etc.)
• Assures accurate completion of admissions forms, contracts, etc.
• Tracks state requirements as indicated for training, certifications and licensure, and maintains records required by licensing
agencies. If appropriate, be thoroughly familiar with the financial terms of any Medicaid waiver or other government payor
program in which the Company participates.
• Assists the Community Team with a target of a high degree of customer satisfaction.
• Maintains a professional demeanor with all Residents, families and friends, third party providers, professional referrals and
the general public in representing the Community and the Company.
• Complies and prepares data/reports on a weekly, monthly and annual basis.
• Reports all suspicions of abuse, neglect, or financial exploitations immediately to a supervisor.
• Offers support by fielding staff, resident and family complaints/concerns, executing policy and procedure, and
assisting with lease signings.
• Effectively communicate with Executive Director and corporate office staff to obtain documentation required for record
keeping.
• Support and assist in completing the payroll process for all staff in the community
• Assist in the recruiting and retention process, schedule interviews, and working with the leadership team to provide a great
employee experience
• Customer service front office support by answering phone calls professionally, greeting customers, employees and family