Business Office Coordinator (Financial Counselor)

PURPOSE STATEMENT:

Responsible for accurate, timely and complete documentation regarding insurance verification, billing and collections. 

ESSENTIAL FUNCTIONS:

• Responsible for auditing the admission packets and for the verification of benefits along with all patient demographic information in the patient accounting system.


• Financial counseling of patients and/or guarantors and collecting any out of pocket (deductibles, copays, exhausted days, etc). Provide information to the patient and/or guarantors regarding their benefits and financial obligations.


• Complete financial disclosure paperwork for patients that request assistance including verifying income and expenses.


• Complete adjustment forms for any charity or administrative adjustments for approval.


• Complete promissory notes for patients that request payment arrangements.


• Update daily the upfront collection log, charity log, and admin adjustment log. Review with BOD on a weekly basis.


• Gather and interpret data from system and understands appropriate course of action to take and initiates time-sensitive and strategic steps resulting in payment.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

EDUCATION/EXPERIENCE/SKILL REQUIREMENTS:

• High school diploma or equivalent required.


• Three or more years' experience in related field required. 


• Extensive knowledge and understanding of Commercial Insurance and Medicare/Medicaid required.

LICENSES/DESIGNATIONS/CERTIFICATIONS:

• Not applicable