Business Office Manager

 Business Office Manager 

Duties and Responsibilities: 

• Lead and coordinate all aspects of the business office, including supervision of the  billing, collecting, resident trust accounting, payroll, and accounts payable functions. • Responsible for the supervision, hiring and training of the business office staff. • Ensures the business office functions are adequately staffed to minimize games in  coverage. 

• Responsible for all aspects of the resident trust accounting system, including security of patient funds. 

• Oversee the patient billing system to ensure accuracy of patient accounting billing  information, including coordination with other departments necessary. 

• Responsible for all patient related accounts receivable balances including Insurance,  Private and other Payers to ensure collections of A/R balances due from residents  while in-house (meets with residents and responsible parties upon admission and  routinely thereafter to follow up on collections.) 

• Responsible for back-end collections of A/R balances due from residents after  discharge. 

• Responsible for month-end closing of billing system in accordance with company policy and timelines. 

• Responsible for timely processing of charges, adjustments, refunds, payment  posting. 

• Ensures patient billings and collection letters are processed accurately and timely. • Providing Accounting with additional billing information to clear claim edits and  rejections. 

• Coordinates and attends meetings as needed. 

• Comply with all safety policies, practices and procedures. Report all unsafe activities  to supervisor and/or Human Resources. 

• Participate in proactive team efforts to achieve departmental and company goals. • Provide leadership to others through example and sharing of knowledge/skills. • All other duties as assigned.

Education/Experience: 

• Bachelor’s degree from a four-year college or university; or one to two years related  experience and/or training/ or an equivalent combination of education and experience. • Must possess a minimum of one (1) year experience in an assisted living facility business office setting with specific billing/collecting and patient trust accounting  experience. 

• Multifamily Housing Experience 

Specific Requirements: 

• Experience using Excel, Power Point and Word. 

• Ability to read, analyze and interpret complex documents. Ability to respond effectively to sensitive inquiries and complaints. Ability to write speeches and articles using original  or innovative techniques or style. Ability to make effective and persuasive speeches and  presentations to top management, public and boards of directors. 

• Ability to apply concepts such as fractions, percentages, ratios and proportions to  practical situations. 

• Proficient personal computer skills include electronic mail, record keeping, routine  database activity, word processing, spreadsheet applications, graphics, etc. • Handle multiple projects simultaneously. 

Working Conditions: 

• Works in office areas as well as throughout the facility. 

• Is subject to frequent interruptions. 

• Is involved with residents, personnel, visitors, government agencies/personal, etc., under  all conditions and circumstances. 

• Is subject to hostile and emotionally upset residents, family members, personnel, and  visitors. 

• Works beyond normal working hours, weekends, and holidays and on other  shifts/positions as necessary. 

• Is subject to call back during emergency conditions (e.g. severe weather, evacuation, post-disaster, etc.) 

• Attends and participates in continuing educational programs. 

• Communicates will all personnel.

Line of Authority: 

The Business Office Manger reports to the Executive Director. 

Enriched Senior Living is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.