Business Office Manager

Are you passionately committed to caring for others, especially for the elderly?

If so, we would like to hear from you!

Manorhouse is a customer service focused provider of senior living in Richmond. We believe that a resident's life in one of our communities should be an extension of the lifestyle he or she enjoyed previously, enhanced with premier Manorhouse service and support. Offering various levels of assisted living and memory care, Manorhouse strives on a daily basis to live our mission "to exceed customer expectations in a unique and outstanding way..."

This customer service experience is delivered by staff that have been specially trained to be Hospitality Ambassadors, so they can honor and enhance the lives of our residents through compassion and a commitment to exceeding customer expectations.

Our goal is simple: to be the very best provider of assisted living and memory care services in each of our markets, and the preferred employer for those individuals looking to make a difference in the lives of the elderly.

SUMMARY:

Purpose of the Job: Manage human resources, payroll, AP/AR, cash receipts and resident funds to ensure quality service to our employees, our residents, their families and vendors.

Responsibilities and Tasks:

1. Consistent and predictable attendance.
   
   


2. Human Resources: a. Conduct new employee orientation, maintain HR/PR systems, maintain employee files and conduct benefit meetings. b. Enroll, process and cancel employees' benefit programs, review benefit billings and maintain benefit eligibility dates. c. Oversee workers' compensation issues including the maintenance of OSHA documentation and reporting requirements. d. Administer COBRA, New Employee State Forms, FMLA and other required federal and state employment laws. e. Keep record of all employees with a license or certification and ensure that proper notification is made to Executive Director and appropriate department manager if any expire.
   
   


3. Payroll: a. Maintain time and attendance system daily and audit Bi-weekly payroll. Input all employee new hire, terminations and information/status changes into the HR/PR system.
   
   


4. Accounting: a. Maintain petty cash and resident funds. b. Monitor cash flow, balance accounts and reconcile accounts monthly. c. Make bank deposits daily. d. Dispense funds to residents as requested.
   
   


5. Accounts Payable: a. Review vendor statements, code invoices, distribute to department heads and Executive Director for their review and approval, then forward to the Home Office for payment. b. Assist department managers as need to resolve vendor disputes as well as resolve vendor disputes in area of responsibility.
   
   


6. Accounts Receivable and Cash Receipts: a. Keep records of resident room and ancillary charges. b. Collect checks, deposit payments and forward resident room ancillary charges to the Home Office. c. Assist in resolving resident financial disputes. Record resident payments in accounting system.
   
   


7. Recruit, hire, train, supervise, appraise and discipline receptionists. Maintain confidentiality and train staff on the importance confidentiality. Serve as a role model for teamwork and quality care.
   
   


8. Conduct community tours, back marketing duties and handle resident or family concerns in the absence of the Director of Resident Relations and/or the Executive Director as well as act as Manager on Duty on a regular rotation.
   
   


9. Identify and order office supplies.
   
   


10. Maintain department budget and costs.
    
    


11. Act as back-up to receptionist, answer phones, handle inquiry calls and respond to residents' request as needed.
    
    


12. Attend training as required as well as complete all Relias training as scheduled.

Knowledge, Skills, Abilities or Information Required for Completely Satisfactory Performance:
Knowledge of human resources/payroll procedures and accounting procedures.
Knowledge of or desire and ability to learn third party vendors computer programs.
Well-developed organizational and communication skills.
Ability to work with employees, residents and family members who may be upset regarding concerns.
Ability to maintain confidentiality.
Ability to control expenses within approved budget and knowledge of spenddown budgets.

Education and Licenses:
Requires a body of knowledge of principles, procedures, methods and techniques in a specialty such as accounting, management, and human resources. Equivalent to a 4-year U.S. college education leading to a Bachelor's degree.

Experience:
1 to 2 years of human resources and payroll experience and/or accounting experience. 1 to 2 years of supervisory experience.