Business Office Manager (Long Term Care)

We are a premier provider of senior care services, dedicated to delivering exceptional nursing and rehabilitation care in a compassionate, family-like environment. At our core, we prioritize the satisfaction and well-being of our team members, recognizing that quality patient care begins with a supported and empowered staff. Our commitment extends beyond meeting industry standards; we continuously seek innovative solutions to equip our team with cutting-edge tools and resources to excel. Located in Peoria, IL, our facility embodies our mission to foster physical and mental wellness for residents while cultivating a workplace culture rooted in respect, empathy, and appreciation.

The Business Office Manager is a pivotal leadership role responsible for overseeing the administrative and financial operations of the facility’s Business Office. This position ensures the seamless execution of day-to-day tasks, including maintaining accurate census records, processing accounts payable and receivable, managing resident trust funds, and handling petty cash. The Business Office Manager collaborates closely with facility leadership, participates in key meetings, and supports operational efficiency while maintaining compliance with regulatory standards. This role demands a proactive, organized, and communicative professional with a strong background in long-term care (LTC) to uphold our commitment to excellence.

• Accurately maintain and update the facility’s daily census, ensuring timely reporting and compliance with regulatory requirements.
• Manage and replenish facility petty cash, maintaining detailed and accurate financial records.
• Oversee the Resident Trust Fund, ensuring proper management, documentation, and compliance with state and federal regulations.
• Process and submit invoices promptly, ensuring accurate and timely payment cycles.
• Coordinate and manage the procurement of office supplies, maintaining adequate inventory levels for operational needs.
• Record and process accounts receivable, ensuring timely collections and maintaining up-to-date records.
• Generate and maintain accurate accounts receivable aging reports, identifying and addressing discrepancies.
• Initiate and manage facility/department check requests, ensuring proper authorization and documentation.
• Oversee local banking needs, including deposits, withdrawals, and account reconciliations.
• Collect, submit, and maintain credit card receipts for reconciliation and bill payment processes.
• Prepare and distribute resident statements and manage billing processes with accuracy and transparency.
• Maintain resident data within Point Click Care (PCC) software, ensuring accuracy and accessibility for care coordination.
• Provide payer verifications for therapy and other services, collaborating with relevant departments to ensure compliance.
• Actively participate in facility Medicare meetings, contributing to discussions on billing, compliance, and resident care.
• Manage the facility’s resident room roster, ensuring accurate assignments and updates.
• Attend monthly and quarterly Quality Assurance and Performance Improvement (QAPI) meetings, contributing insights to enhance operational efficiency.
• Assist with referral management as needed, collaborating with admissions and clinical teams to streamline processes.
• Perform additional duties as assigned to support the overall operational and administrative needs of the facility.

• Proven experience in Long-Term Care (LTC) administration, preferably in a Business Office Manager or similar role.
• Strong knowledge of healthcare billing, accounts receivable, accounts payable, and resident trust fund management.
• Proficiency in Point Click Care (PCC) or similar electronic health record (EHR) systems.
• Exceptional organizational and time-management skills, with the ability to prioritize tasks in a fast-paced environment.
• Excellent written and verbal communication skills, with a professional and collaborative approach.
• Ability to work independently and as part of a team, fostering positive relationships with staff, residents, and families.
• Proficient in Microsoft Office Suite (Excel, Word, Outlook) and other relevant technology platforms.
• Strong analytical skills to manage financial reports, aging reports, and budgeting processes.
• Knowledge of Medicare, Medicaid, and private payer billing processes and compliance requirements.
• High school diploma or equivalent required; associate’s or bachelor’s degree in business administration, healthcare administration, or a related field preferred.

• Salary Range: $55,000 - $65,000 annually, commensurate with experience in long-term care.
• Benefits:
  • Comprehensive medical, dental, and vision insurance plans.
  • Additional voluntary benefits, including life insurance and disability coverage.
  • 401(k) retirement plan with company match.
  • Generous Paid Leave Policy, including vacation, sick, and personal days.
  • Daily Pay partnership for flexible access to earned wages.
  • Access to newly renovated breakrooms with fully stocked beverages and snacks.
  • Opportunities for professional development, including tuition assistance and CNA training programs.