Business Office Manager - Rapid Progression

This position is responsible for the operations and management of the community’s business office. Ensures that the goals and objectives of the business office are adhered to with regards to billing and collections; proper accounting procedures; and that all records are maintained in compliance with both state and federal regulation.  Also performs a variety of administrative services to support the human resources function at the community.

ESSENTIAL JOB DUTIES:

• Responsible for localized accounting functions for the community, including: resident billing, completing forms necessary for the generation of accounts payable and assignments of all expenses to the proper general ledger, department code numbers, and processing payroll.
• Reconcile all vendor account statements to ensure accuracy and timeliness of payments.
• Review accounts receivable and participate in the collection efforts for the community, including making phone calls and sending correspondence to residents and responsible parties.
• Interact with residents and their families, acknowledging concerns and solving problems within the community.
• Receive, date and answer any questions residents may have regarding monthly statements.
• Generate and assure accuracy of reports and records, to include daily census.
• Perform all human resources related functions, including: reviewing help wanted ads, informing employees of benefit programs, policies and procedures, conducting new employee orientations, processing related paperwork, FMLA, workers compensation, and unemployment compensation.
• Create and maintain all files for the community, including vendors, residents, employees, ancillary charges, and reporting files as needed.
• Serves as first backup to sales team to handle phone and walk in inquiries of prospective new residents to the community.
• Responsible for dispersing and logging of petty cash including appropriate ledger accounting for cash disbursements.
• Perform other duties as may be assigned.

• Accounting background preferred.
• Minimum 1 year of collections experience.
• Prior Supervisory experience required.
• Must have excellent verbal and written communication skills. 
• At least two years’ experience in bookkeeping or office management.
• Computer proficient.  
• Must display genuine interest in seniors and compassion for the aging.
• Must possess ability to maintain/strengthen good working relationship with staff, residents and families.
• Must possess good skills in prioritizing, planning, organizing, directing and managing all work assignments.
• Must possess a good sense of efficiency in successfully completing all work assignments.
• Must be knowledgeable of current regulatory standards.
• Able to lift a minimum of 25 to 75 pounds.
• Must be able to function in a high stress work environment.

SKILLS: 

• Strong strategic, analytical, and creative thinking skills are required.
• Ability to work and communicate effectively with diverse group of people.
• Strong presentation skills, as well as solid verbal and written communication skills.

• Proficient in Microsoft Office products:  Outlook, Word, PowerPoint and Excel.
• Project management skills and an ability to multi-task and prioritize frequently changing needs.
• Ability to demonstrate good judgment and discretion.
• Work as a team player with Team Members at all levels.
• Self-starter and positive personality.
• Sensitive to confidential information.