Business Office Rep Full Time

Knowledge, Skills & Abilities:

The Business Office employee, under the supervision of the Business Office Manager or Director of Business Operations, is responsible for the financial success of the facility in regards to revenue cycle management. The employee should have a full understanding of each of the processes to maximize reimbursement: registration, insurance verification, coding and billing accurately, posting of payments and processing appeals, and collections on outstanding balances. It is understood that business office clerks will change tasks from time to time to meet the needs of the business.

Personal attributes include the ability to be self-directed; demonstrates accountability, professionalism, and receptiveness to change; seeks guidance, direction, and assistance when needed. Works under stress and in situations that demand patience, stamina, endurance, and tact while providing impeccable service. Fosters an attitude of teamwork and willingness to assist others and does not refuse performing other job duties as requested within the hospital or hospital outpatient department. Set's priorities, responds timely to issues, which require a decision, and ensure desired results are achieved by means of consistent, follow through.

Physical Requirements:

May be expected to lift up to 25 pounds or up to 50 pounds with assistance. Work is of light demand; sitting or walking most of the time while on duty. Visual and auditory acuity and manual dexterity essential to performing designated duties required: optimal auditory acuity required; manual dexterity involving the handling of equipment and computers is essential to performing assigned duties. Physical conditions are clean, neat and well-lit. May be subjected to stressful situations. Climate control and ambient temperature variances may be experienced associated with a normal office environment. Hours of duty may be irregular or unexpectedly extended due to the requirements of the Business Office.

 Qualifications:

• Demonstrates eligibility for employment in the U.S.


• High School graduate or equivalent

• Minimum of one year of experience in business office activities within a healthcare environment

• Ability to relate and work effectively with others

• Demonstrated verbal and written communications in English for contacting payors, patients, and co-workers

• Demonstrated computers skills in utilizing work processing, integrated database, and understanding of mathematical calculations and medical terminology

• Willingness to participate in goal-setting and educational activities for own growth and advancements

• Ability to use office machines ( copiers, faxes, and scanners), and telephone systems