Business Operations Analyst II - Dining and Lifestyle Operations

You thrive on turning ambiguity into clear, scalable ways of working. Join a team where your process, coordination, and problem-solving skills help deliver meaningful customer experiences while protecting the business.

As a Business Operations Analyst in Dining & Lifestyle Operations, you bring structure and momentum to cross-team initiatives by coordinating workstreams, strengthening operational readiness, and improving visibility into performance and issues. You help us build simple, sustainable processes that reduce friction, support well-governed execution, and enable smooth launches. You partner across teams to identify gaps early, drive decisions to closure, and help teams deliver consistently.

Job responsibilities

• Lead cross-team workstreams that improve consistency, documentation, and adherence to company standards and policies
• Coordinate timelines, milestones, and dependencies to ensure readiness for new process, product, or benefit launches
• Partner with legal, risk, controls, and compliance stakeholders to implement and sustain effective governance practices
• Identify gaps and issues early, propose practical solutions, and drive decisions through to resolution
• Create and maintain clear process documentation and train teams to support consistent execution
• Improve and automate workflows to increase efficiency and reduce manual effort and error risk
• Support issue remediation by assessing root cause, customer impact, and corrective actions
• Translate marketing and event strategy into actionable execution plans by mapping policy requirements, approvals, and dependencies into step-by-step roadmaps
• Lead due diligence and vetting of prospective partners, sponsorships, and donation recipients, assessing alignment with brand values, reputational risk, and compliance requirements
• Serve as the primary point of contact between Brand Marketing and Events and internal stakeholders to resolve operational blockers

Required qualifications, capabilities, and skills

• Proven experience leading cross-functional projects or workstreams from planning through execution
• Strong ability to manage timelines, dependencies, and stakeholder communication across multiple teams
• Proven process improvement skills, including documenting workflows and creating clear standard operating procedures
• Comfort identifying operational gaps, assessing risk and impact, and driving practical solutions to closure
• Experience partnering with legal, compliance, risk, or control-focused stakeholders to support well-governed delivery
• Strong written and verbal communication skills, with the ability to translate complex topics into clear actions
• Analytical skills to track performance, synthesize insights, and create reporting that supports decision-making
• Demonstrated ability to prioritize effectively in a fast-moving environment with competing needs
• High attention to detail and follow-through, especially when work impacts customers or business outcomes
• Collaborative, inclusive working style with a track record of influencing without authority
• Proficiency with common productivity tools (spreadsheets, presentations, and documentation tools)

Preferred qualifications, capabilities, and skills

• Experience supporting new product, benefit, or operational process launches
• Background in operations for customer-facing digital products, content, brand marketing, or event and experiential programs
• Familiarity with issue management practices, including root cause analysis and corrective action tracking
• Comfort facilitating working sessions, process mapping, and training for diverse stakeholder groups
• Experience using AI or large language models to automate tasks and enable process improvements

Applicants must be authorized to work for any employer in the US. We are not able to provide immigration sponsorship or take over sponsorship of an employment visa at this time. Final job grade level and corporate title will be determined at time of offer and may differ from this posting.