Business Operations Lead

Netradyne harnesses the power of Computer Vision and Edge Computing to revolutionize the modern-day transportation ecosystem. We are a leader in fleet safety solutions. With growth exceeding 4x year over year, our solution is quickly being recognized as a significant disruptive technology. Our team is growing, and we need forward-thinking, uncompromising, competitive team members to continue to facilitate our growth.

POSITION SUMMARY:

The Business Operations Lead is responsible for overseeing quote approvals, contract processing, and order management while serving as an operational expert and key partner to Sales and Customer Success. This role provides workflow leadership, mentors junior team members, drives process improvements, and ensures high-quality execution across quote-to-cash activities. The Lead actively influences cross-functional alignment, identifies operational risks, and supports strategic business initiatives.

This position is based in our San Diego, CA office and requires in-office attendance Monday, Wednesday, and Thursday.

ESSENTIAL FUNCTIONS:

1. Coordinate with internal stakeholders to support enterprise customer contracts, quotes, and order fulfillment.


2. Perform and monitor D&B checks for new opportunities and escalate risks to leadership for strategic decision-making.


3. Submit and track third-party financing requests for customer contracts.


4. Create customer contracts in CPQ and submit them to customers via Adobe.


5. Serve as a subject-matter expert on CPQ configuration requirements and best practices.


6. Lead first-line review of submitted quotes, evaluating accuracy, configuration, pricing, and commercial terms.


7. Oversee order review and submission in Salesforce, ensuring exceptional accuracy and operational compliance.


8. Monitor dashboards and reports to proactively resolve open order issues and guide the team on prioritization.


9. Partner with Sales and Customer Success to ensure accurate and timely updates to quotes and orders.


10. Lead documentation of requirements for system enhancements and oversee user testing in the staging environment.


11. Maintain and refine process and procedure documentation to support scalable operations.


12. Build strong, collaborative relationships across internal teams and serve as an escalation point for operational blockers.


13. Support quarterly business reviews and contribute to development of executive-level reporting and materials.


14. Mentor, guide, and coach junior operations staff to elevate team performance and ensure onboarding consistency.


15. Drive continuous improvement by evaluating workflows, identifying inefficiencies, and leading small-scale operational initiatives.

SUPPORTIVE FUNCTIONS

1. Support processing RMA cases including submitting the replacement order in Salesforce.


2. Identify and help solve core problems or opportunities within business processes.


3. Support the build-out of scalable processes, procedures, and capabilities to meet global growth objectives.

QUALIFICATIONS:

• Minimum 2 years’ experience in the Business Operations department


• Strong verbal and written communication skills and a positive approach to daily challenges and opportunities


• Self-motivated and able to thrive and adapt in a fast-paced, dynamic business environment.


• Strong sense of responsibility, ownership and accountability.

Background Preferred (but not required): 

• Implementation experience of Salesforce


• Implementation experience of NetSuite


• Team management experience


• Comfortable with challenges and enthusiastic about improving efficiencies.


• Thinks creatively and proposes innovative ideas.


• Carefully and thoroughly manage tasks to ensure accuracy and completeness.


• Being dependable and consistently performing tasks on time and to a high standard

Education:

Bachelor's degree required.

Economic Package Includes: 

• Salary + annual bonus eligibility   


• Company equity


• Company Paid Health Care, Dental, and Vision Coverage for you and most of your dependents


• Generous PTO and Sick Leave


• 401(K) with generous company match


• Disability, Life Insurance and Ancillary Benefits


• And much more

We are committed to an inclusive and diverse team. Netradyne is an equal-opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status, or any legally protected status.

If there is a match between your experiences/skills and the Company's needs, we will contact you directly.

Netradyne is an equal-opportunity employer.

Applicants only - Recruiting agencies do not contact.

Recruitment Fraud Alert!

There has been an increase in fraud that targets job seekers. Scammers may present themselves to job seekers as Netradyne employees or recruiters. Please be aware that Netradyne does not request sensitive personal data from applicants via text/instant message or any unsecured method; does not promise any advance payment for work equipment set-up and does not use recruitment or job-sourcing agencies that charge candidates an advance fee of any kind. Official communication about your application will only come from emails ending in ‘@netradyne.com’ or ‘@us-greenhouse-mail.io’.

Please review and apply to our available job openings at Netradyne.com/company/careers. For more information on avoiding and reporting scams, please visit the Federal Trade Commission's job scams website.