Business Operations Manager

Phoenix enables digital transformation in the workplace, empowering UK organisations to innovate and grow through cloud, data, AI, security and collaboration solutions.

We are seeking a Business Operations Manager to drive operational excellence across the business. Acting as a key link between the Director of Business Operations and the wider organisation, you’ll take ownership of operational practices, lead the Business Operations Team, and deliver strategic initiatives that enhance efficiency, scalability, and overall business performance.

This role requires a proactive, confident leader who can work independently, influence effectively, and ensure that systems and processes evolve in line with company strategy.

What will you be doing?

Operational leadership & strategic delivery:
You’ll support the Director of Business Operations in translating strategy into actionable initiatives and ensuring the smooth running of the Business Operations department.

Processes & internal systems:
You’ll oversee internal systems and business processes, ensuring they are efficient, scalable, and aligned with quality and governance requirements. You’ll also lead cross‑departmental projects from initiation through to successful adoption.

Performance, governance & risk:
You’ll monitor operational performance, identify risks and improvement opportunities, and embed strong governance, compliance, and information‑security practices across processes.

Adoption & change management:
You’ll drive adoption of internal applications, support change management activity, and ensure effective communication across teams.

Cross‑functional collaboration:
You’ll work closely with department heads to understand needs, improve workflows, and resolve operational challenges, acting as a key escalation point.

Facilities operations:
You’ll provide strategic direction to the facilities team, supporting building operations, sustainability initiatives, supplier management, and operational cost efficiencies.

What we’re looking for

• Experience in business operations, project management, or operational leadership
• Ability to translate strategic objectives into practical, deliverable actions
• Strong organisational skills with the ability to manage multiple projects
• Excellent communication and interpersonal capability, engaging at all levels
• Confidence working independently and influencing cross‑functional teams
• Analytical mindset with the ability to identify trends and recommend improvements
• High attention to detail while maintaining wider business perspective
• Resilient, proactive, and able to perform under pressure
• Advanced Microsoft Office skills (Word, Excel, PowerPoint)

Key skills

• Strong operational and process improvement capability
• Experience leading or coordinating cross‑functional projects
• Clear communication and stakeholder‑management skills
• Analytical and data‑driven decision‑making
• Ability to drive adoption of systems and change initiatives
• Proactive, organised, and detail‑focused approach
• Ability to guide, support, and influence others
• Commitment to continuous improvement and operational excellence