Business Operations Manager

About us

Pomelo Care is the leading virtual medical practice for women and children, providing care across pregnancy, postpartum, pediatrics, menopause, and perimenopause. We combine proactive, 24/7 clinical care with technology that helps us reach patients earlier, identify risks sooner, and deliver personalized care throughout their journey. Our team includes clinicians, technologists, operators, and problem-solvers working together to make high-quality care more accessible for families nationwide.

Role Description

Your North Star: You will help build, optimize, and scale best-in-class operations for Pomelo’s doula business line by delivering data-driven analysis, insights, and operational initiatives that drive impact for our members.

What You’ll Do

• Analyze and report on key operational metrics and performance trends for Pomelo’s doula business.


• Leverage data insights to identify and prioritize areas for operational efficiency, and implement critical process improvements. 


• Own end-to-end operations for new plan launches, including clinical team capacity planning and SOP development


• Own key operational projects that improve how we deliver care for our members, including using analytical rigor to assess project success. Proactively communicate project timelines and roadblocks with cross-functional partners to ensure deliverables are met.


• Collaborate with cross-functional teams including Revenue Cycle Management, Accounting, Strategic Finance, Partnerships, and Customer Success to ensure success of our doula business line.

Who You Are

• 3+ years of experience in a strategic analytical role, preferably in consulting, finance, or at a high-growth start-up.


• 3+ years of experience independently performing complex data analysis using Excel or similar, as well as creating data visualizations (e.g. Metabase, Looker).


• Demonstrated ability to build flexible models with a high degree of forecasting accuracy to inform business strategy


• Comfortable leveraging a wide range of tools, including AI, to drive efficiency and insights


• A proactive and resourceful problem-solver who is comfortable navigating ambiguity and independently seeks out answers and solutions


• High degree of accountability and follow through; you own the outcome of your work and possess strong prioritization and time management skills


• Collaborative team player with excellent communication skills, both written and verbal


• Highly organized with a strong attention to detail.

Bonus points if you have any of the following:

• Experience with SQL


• Healthcare/health tech experience

Why you should join our team

By joining Pomelo, you will get in on the ground floor of a fast-moving, well-funded, and mission-driven startup where you will have a profound impact on the patients we serve. And you'll learn, grow, be challenged, and have fun with your team while doing it.

We strive to create an environment where employees from all backgrounds are respected. We value working across disciplines, moving fast, data-driven decision making, learning, and always putting the patient first. We also offer:

• Competitive healthcare benefits


• Generous equity compensation


• Unlimited vacation

At Pomelo, we are committed to hiring the best team to improve outcomes for all mothers and babies, regardless of their background. We need diverse perspectives to reflect the diversity of problems we face and the population we serve. We look to hire people from a variety of backgrounds, including but not limited to race, age, sexual orientation, gender identity and expression, national origin, religion, disability, and veteran status.

Our salary ranges are based on paying competitively for our company’s size and industry, and are one part of the total compensation package that also includes equity, benefits, and other opportunities at Pomelo Care. In accordance with New York City, Colorado, California, and other applicable laws, Pomelo Care is required to provide a reasonable estimate of the compensation range for this role. Individual pay decisions are ultimately based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity. A reasonable estimate of the current salary range is $95,000-$115,000. We expect most candidates to fall in the middle of the range. We also believe that your personal needs and preferences should be taken into consideration, so we allow some choice between equity and cash.

Potential Fraud Warning

Please be cautious of potential recruitment fraud. With the increase of remote work and digital hiring, phishing and job scams are on the rise with malicious actors impersonating real employees and sending fake job offers in an effort to collect personal or financial information.

Pomelo Care will never ask you to pay a fee or download software as part of the interview process with our company. Pomelo Care will also never ask for your personal banking or other financial information until after you have signed an offer of employment and completed onboarding paperwork that is provided by our People Operations team. All official communication with Pomelo Care People Operations team will come from domain email addresses ending in @pomelocare.com.

If you receive a message that seems suspicious, we encourage you to pause communication and contact us directly at [email protected] to confirm its legitimacy. For your safety, we also recommend applying only through our official Careers page. If you believe you have been the victim of a scam or identity theft, please contact your local law enforcement agency or another trusted authority for guidance.