Business Operations Manager

Business Operations Manager

Position Summary:

The Business Operations Manager at I Can Do That! Performing Arts Center will be a visionary leader who ensures operational excellence and inspires a positive, growth-oriented internal culture. At ICDT!, the strength of our team and the empowerment of our community starts from within. The ideal person for this role loves managing and supporting a team of people, and thrives in a fast-paced and ever-changing environment and approaches it with flexibility, adaptability, and positivity. This role requires a leader who embraces collaboration, fosters innovation, and nurtures a culture of continuous improvement. Working closely with our Leadership Team, the Business Operations Manager will optimize systems, nurture employee growth, and ensure that every project, program, and initiative is executed precisely through teamwork and collaboration. This leader will play a pivotal role in creating a high-performing team that thrives on excellence, shared purpose, dedication, and creating lasting impact. Ideally this person will also have a background in theatre, to ensure organizational understanding and comprehension. As this is a complex environment, there will be an extended onboarding period where you will train as an Operations Team Member to understand the needs of the organization prior to moving into managing the team. 

Key Responsibilities:

Team Management and Support:

• Supervise and support the Operations Team, fostering a collaborative and creative culture that encourages continuous improvement.


• Manage our other Operations Team Members and their projects, ensuring that all operational processes run smoothly.


• Oversee staff schedules and performance evaluations and encourage staff to embrace a growth mindset.
  


• Assist with recruitment, onboarding, and staff development of the Operations Team, ensuring alignment with the company’s mission and values.


• Encourage and navigate an ever-changing landscape with flexibility and positivity, in our fast-paced continuously growing company

Operations/Project Management:

• Lead and manage multiple projects, ensuring timely delivery, adherence to budgets, and high-quality outcomes.


• Define project scope, goals, and deliverables in collaboration with the Leadership Team.  


• Monitor and report on project progress, identifying potential issues and implementing solutions with the guidance of the Leadership Team.


• Ensure clear communication and collaboration throughout the project lifecycle for all involved parties.


• Conduct post-project evaluations to identify successes, lessons learned, and areas for improvement.

Program Support:

• Coordinate with Programming Director to support classes, performances, and events, always aiming to ensure our team has the needed support to exceed expectations and provide excellent service to our community.

• Work closely with the Artistic Department and the Leadership Team to ensure smooth execution of classes, workshops, and performances.


• Assist with special events, fundraising, and community outreach, driving operational efficiency to support the long-term vision.


• Ensure compliance with safety and accessibility standards for all programs and events.

Strategic Planning:

• Contribute to the development and implementation of the organization’s strategic plan.


• Identify opportunities for operational improvements and, if approved, innovate by introducing new systems, programs, and processes under the guidance of the Leadership Team.


• Contribute to organizational growth strategies, incorporating data-driven decisions for sustainable development to support the company in long-term planning.


• Awareness for the capacity and capabilities of your team when introducing new systems and initiatives; and advocate if Executive decisions do not match the capacity

Qualifications:

• Bachelor’s degree in business management, arts administration, nonprofit management, project management, or a related field (Master’s degree preferred).


• Minimum of 2 years of direct team management experience 


• Minimum of 3 years of experience in operations and project management.


• Strong leadership, supervisory, and project management skills focused on optimization and continuous improvement.


• Strong interpersonal and communication skills.


• Desire to work collaboratively with diverse groups of people.


• Proficient in project management tools, with a keen eye for innovation and process improvement.


• Passion for the arts and commitment to the mission of the organization.


• Must be comfortable with Mac processing systems 


• Knowledge in Asana, Canva, Jackrabbit, G-Suite, SimpleTix, Sling, BambooHR, or similar software is a plus. 


• Background in theatre strongly preferred

Compensation and Benefits:

• The annual salary for this position is $70,000 to $75,000, depending on experience and qualifications.


• Comprehensive benefits package available.