Business Operations Manager

Salary Range: $90,000 – $125,000 (Full-time, on-site)

Job Summary

The successful candidate will implement and use business intelligence (BI) tools to analyze performance metrics and lead improvement initiatives across the organization (e.g., DOMO, or Microsoft Power BI). In addition, the Business Operations Manager will be responsible for implementing and managing internal training content using a Learning Management System (LMS) platform to support employee onboarding, skills assessment, and talent development. Lean Six Sigma certification and strong project management skills are essential. This is an excellent opportunity for a proactive, results-driven leader with a passion for operational excellence, project management and team development. This candidate will have a strong operations mindset where they will look for bottlenecks in workflows, and look for systems and solutions to optimize systems, solutions, that increase productivity and business profitability.

Key Responsibilities

• Lead and manage business operations implementing BI software and the existing tech stack.


• Monitor and improve business and team performance through the development of dashboards, data visibility of KPIs, and regular performance reporting using BI software (e.g., Power BI, Excel dashboards)


• Oversee vendor contracts, service agreements, and invoice processing


• Implement Lean Six Sigma and operational efficiency initiatives


• Oversee the design, implementation, and management of training programs and materials for employees across departments using a Learning Management System (LMS)


• Collaborate with stakeholders to identify training needs and track completion and effectiveness of training modules


• Maintain compliance with training and HR recordkeeping requirements


• Lead cross-functional projects that improve workflow, communication, and productivity


• Track and report on project milestones, deadlines, and resource allocation


• Oversee AI Integration and Innovation:


• Identify opportunities for AI, innovation, guardrails, and technology adoption to streamline operations and enhance service delivery.


• Assessing and identifying IT needs and developing scope of work and/or job descriptions to drive internal optimization of legal case workflows and automation.


• Collaborate with IT and leadership to pilot and implement AI-driven solutions (e.g., document automation, data analysis, client intake bots, predictive analytics).


• Train staff and promote a culture that embraces data quality, technology-driven change and continuous improvement.

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management or a related field. Master's degree or MBA preferred.


• 5+ years of experience in business operations, HR, or office management in a professional services setting


• Proven experience using BI software to track and analyze performance data


• Tech-savvy and data-driven mindset towards operations


• People management and coaching skills


• Familiarity with HR systems and Learning Management Systems (LMS) for employee training


• Strong organizational skills, attention to detail, and project management expertise


• Lean Six Sigma certification (Green Belt or higher strongly preferred)


• Strong communication and leadership skills


• Proficiency in Microsoft Office and workflow documentation tools


• PMI/PMP Certification preferred

Preferred Skills

• Experience in a law, accounting, consulting, architecture, medical firm, or software company


• Experience with customizing reports using BI software to measure and manage business and team performance and identify areas for process/performance improvement


• Experience building or customizing training content in platforms like iSolved, TalentLMS, or similar systems


• Understanding of financial and operational performance reporting

Benefits

• Competitive salary based on experience


• Health, dental, and vision insurance


• Paid time off and holidays


• Engaged, collaborative, and mission-focused team culture

About Us:

Join our team at York Law Firm and be a part of a professional services team that advocates for elder abuse and wrongful death victims and their families to ensure justice and accountability for our elders and their families. Our mission is to uncover elder neglect and fraud and to hold bad long term care operators and companies accountable for the exploitation of our seniors. Your commitment to support our team operationally to enable our team to provide high-quality legal case work-up will contribute to ensuring justice for elderly victims swiftly and efficiently within the legal system.

Additional Requirements

• Must have reliable transportation, valid CA driver's license, and a clean, insurable driving record.


• physical ability to lift, carry, and move items weighing up to 25 pounds, as well as perform typical office‑related physical tasks as needed.


• Employment contingent on successful background check.

EEO Statement

• York Law Firm is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Interview Process Notice:

• Candidates selected to move forward in the hiring process are required to complete a Wedge interview, which consists of a short series of recorded video responses to pre‑assigned questions. The Wedge interview must be completed within three (3) calendar days of receipt. All responses are confidential and reviewed solely by the hiring team. Candidates who advance beyond the Wedge interview stage may be required to complete a Predictive Index (PI) assessment as part of the evaluation process.


• Failure to complete any required interview or assessment within the designated timeframe will result in disqualification from further consideration.

*As a part of our hiring process and in accordance with applicable laws, York Law Firm will conduct a lawful background check after a conditional offer of employment is made. This background check may include verification of employment history, education, professional licenses, and references. For roles where legally permissible, consumer credit report and/or driving record may also be reviewed.

As a part of our hiring process and in accordance with applicable laws, York Law Firm will conduct a lawful background check after a conditional offer of employment is made. This background check may include verification of employment history, education, professional licenses and references. For roles where legally permissible, consumer credit report and/or driving record may also be reviewed