Business Operations Manager, KeriMedical

Your responsibilities

• Maintain and update TOUCH surgeon database weekly


• Maintain and update TOUCH regional database weekly


• Report Open Payments all TOUCH related HCP engagements


• Assisting with TOUCH Inventory optimization


• Build MediSet to incorporate TOUCH


• Build TOUCH into MySalesTrunk


• Develop and control TOUCH surgeon onboarding process


• Work with Field Reimbursement team to create, maintain and update TOUCH surgeon workflow processes


• Assist in TOUCH Reimbursement calls bi-weekly


• Ability to work in a fast-paced environment, swiftly adapting to changes, competing demands, or unexpected events


• Demonstrating strong, professional, and respectful communication via email and phone with both internal and external customers


• Writing clear and informative communications while maintaining accuracy


• Assist with Open Orders by pursuing PO’s and setting up relationships with facility contacts


• Displaying willingness to make decisions, exercising sound and accurate judgment, and providing support and reasoning for decisions, while also involving appropriate people in the decision-making process and making timely decisions


• Synthesizing complex and diverse information, gathering and researching data, and using intuition and experience to resolve issues


• Demonstrating original thinking and creativity, meeting challenges with resourcefulness, generating suggestions for improving work, developing innovative approaches and ideas, and presenting information in a manner that captures others' attention


• Completing other tasks assigned by management or operations leadership

Your qualifications

• College Degree or equivalent required


• 7+ years of Medical Device customer service experience or equivalent required


• Experience in medical device records retention required


• Experience with CMS Open Payments systems and reporting required


• Detail-oriented and good organizational skills required


• Excellent interpersonal skills; excellent communication skills (oral and written)


• Sharp attention to detail


• Works with a sense of urgency


• Highly organized and able to prioritize tasks and time


• Strong customer service orientation (internal & external)


• A self-starter with the ability to work independently and autonomously


• Strong quantitative and analytical skills; able to calculate figures and amounts    


• Demonstrated time management, planning and organizing skills


• Able to multi-task on various tasks and manage time effectively


• Proficient computer skills, specifically with Microsoft Office products


• Proficiency with MS Excel and data analysis required


• Experience with SAP (strongly preferred) or other major ERP systems


• Authorized to work in the United States and successfully pass a background check and drug screening