Business Operations Specialist - Join a Market Leader

Artisan Studios is a digital innovation consultancy comprised of strategists, engineers, and designers who are passionate about the potential of technology. We provide full-service technology strategy and solution services to global leaders tasked with bringing disruptive change to their organizations. Specializing in the retail, restaurant, and hospitality spaces, we help organizations thrive in the digital world.

We are looking for a Business Operations Specialist to join our team of Artisans! 

The Operations Specialist collaborates with Operations teams to ensure the timely, and efficient continuity of daily operations and ongoing projects. Under the guidance of the COO, you will provide ongoing support to our growing teams. You will be an essential member of the team, engaging in every operational process to help enhance your own learning and development. 

• Monitor day-to-day operations, report on performance, and recommend actionable improvements as needed
• Own the technology partner relationship and manage all inquiries and issues to resolution
• Partner with internal stakeholders to help implement strategies, projects, and governance for partners, tools, and teams supporting the organization 
• Create, maintain and update business operations process documentation 
• Seek opportunities to improve standard operating procedures, initiate and manage transition plans, and review ongoing impacts
• Collaborate with other operational teams, such as Marketing and HR, to assist with improvement projects and support as needed
• Present leaders with insights and recommendations, as well as prepare presentation drafts for leadership, colleagues, and clients.
• Provide additional support to the COO as needed

You are a proactive and process-oriented professional who takes pride in your attention to detail. You have excellent planning and organizational skills and are able to multitask to meet deadlines and organizational needs. You have the ability to build and maintain interpersonal relationships with employees while maintaining a high level of professionalism and confidentiality at all times. 

• 3-5 years of previous experience in an operations-related support role
• Previous experience with traditional and agile project management, or program coordination in collaboration with cross-functional teams 
• Strong verbal and written communication skills
• Previous experience working with external service vendors; experience managing IT partners preferred
• Proficient with writing SOPs and mapping business processes with visual tools such as Miro, Gliffy, or Visio.
• Proficient working with Google Sheets/Excel spreadsheets
• Proficient with Mac OS, Google Workspace, Google Apps, and Slack
• Previous experience working at a fast-paced startup environment preferred 

• Action Oriented- Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm 
• Manages Ambiguity- Operating effectively, even when things are not certain or the way forward is not clear
• Collaborates- Builds partnerships and works collaboratively with others to meet shared objectives 
• Balances Stakeholders- Anticipating and balancing the needs of multiple stakeholders 

We are a creative company with a deep and equal passion for strategy, technology and design. Our work is diverse and so is our team. We are committed to building a culture where differences are embraced. Our team is fantastic, but we've got room for you if you're interested...

Our clients appreciate that we always bring our "A" game. But to do that consistently requires life balance - we get that. Flexible working hours and remote work environments give our staff the freedom to enjoy both their life and their career.

We believe our differences make us stronger. To ensure our culture continues to incorporate everyone’s perspectives and experience, we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age or marital, veteran or disability status.

As a remote-first, digitally innovative technology consulting firm, we pride ourselves on our ability to meet the needs of our clients.  This position requires constant operation of a computer, various software programs and other electronic productivity tools.  This position requires prolonged observation of a computer screen.  Additionally, it requires regular participation in virtual meetings and training.

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