Business Operations Specialist (P&C Claims)

Description

We are growing and in search of an experienced Claims Computer Operations Specialist to join our team!

This is an in-office position; located in Pinellas Park, Florida.

The Computer Operations Specialist will coordinate and maintain our Property and Casualty Claims processing systems and procedures, ensuring that efficiency and user satisfaction are maintained.

Who are we?

Following the destructive hurricane seasons of 2004 and 2005, a group of seasoned insurance professionals saw the lack of private companies devoting themselves to the Florida marketplace and wanted to provide a solution for Florida homeowners. Among this investment group is the Jerger family, who have been leaders in the Florida insurance industry since 1946. Since 2006, American Traditions Insurance Company has become the largest writer of manufactured home insurance in Florida.

Why work with us?

We are a family-based organization where your voice can be heard, and you will not get “lost in the crowd”. It is our mission to provide a reliable and timely claims experience for our customers, with a culture that supports personal growth and development opportunities for all employees. We value our employees and are committed to providing competitive compensation and benefit packages to our employees including:

• This is a full-time salary/exempt position with a starting salary range of $50,000 - $70,000 based on experience.
• Medical, Dental, and Vision starting day 1 of employment
• Multiple plans to choose from in order to fit your needs and the company pays 90% of the employee only premium
• 401k plan participation available the 1st quarter after hire with 100% match of 3% and then 50% on the next 2%...fully vested
• Generous PTO and paid holiday schedule
• 1 day of paid volunteer time off per year
• Onsite workout facility
• Casual dress code (work appropriate)
• 37.5 hour work weeks with great work/life balance as our goal!

What will you be doing?

• Acts as liaison on technical matters between Claims operations and applications/systems analysts, engineers, and other appropriate staff.
• Identifies performance problems, coordinates and schedules fixes, and recommends alternate options.
• Schedules and organizes testing procedures and processes for new and modified applications and software systems.
• Recommends modifications to programming sequences as necessary to reduce processing time and increase efficiencies.
• Coordinates, evaluates, and adjusts processing schedules considering available equipment, staff, and job priorities.
• Develops, compiles, maintains, and analyzes production statistics to ensure compliance.
• Develops and monitors schedules and procedures for maintenance.
• Performs other related duties as assigned.

Requirements

The Ideal Candidate will possess:

• Claims and/or general insurance background is preferred.
• Proficiency with Microsoft Office© Suite.
• Savvy with computers and software programs.
• Progression through computer operator positions or equivalent experience required.
• Excellent time management, organization, multi-tasking, and prioritization skills.
• Excellent oral and written communication skills.
• Attention to detail.
• Ability to identify the cause of processing problems and delays and to establish corrective actions.
• Ability to research and evaluate numerous elements and alternatives.
• Ability to assist and manage projects to implement corrective actions and/or enhancements.

Additional Info:

Our office is located at 7785 66th St. N, Pinellas Park, FL 33781 in the Richard and Evelyn Jerger Building. This position is an in-office position. Typical Office hours are 8:30-5:00 pm Monday-Friday; however, slight variations in schedule can be accommodated.

Physical requirements:

This position is in an office environment and would require:

• Must be able to remain in a stationary position for 50%- 75% of the time.
• The person in this role needs to occasionally move about inside the building to access office machinery and support team members.
• Constantly operates a computer and other office machinery such as a copy machine, phone/headset, and key board.
• Must be able to lift up to 25 pounds at a time.

West Point is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.