Business Process Administrator II

Your responsibilities will include: Apply appropriate medical procedure information to support effective downstream complaint-handling activities. Investigate, process, and maintain customer medical records with accuracy and confidentiality. Ensures the quality and completeness of data received on incoming documents. Collaborate with internal teams to gather, validate, and maintain accurate information for each patient medical record. Handle both outgoing and incoming calls from BSC customers, providing responsive and professional support. Process critical and expedited requests related to medical records operations. Provides data and information to others on functional unit processes and procedures. Contribute to process design initiatives and partner with cross-functional groups to improve workflow efficiency. Participate in FDA‑mandated activities to support regulatory compliance. High school diploma or equivalent Minimum of 2 years of related experience. Strong analytical, critical thinking and problem-solving skills. Ability to manage multiple tasks, understand customer requirements, and respond in a timely and satisfactory manner Ability to understand BSC products, product configurations, and related procedures High attention to detail Strong verbal and written communication skills