Business Process and Systems Analyst

Key Responsibilities

• Analyse business processes and identify opportunities for improvement and automation.


• Support, maintain and develop business systems, databases and software applications.


• Create reports, dashboards and insights to support business decision-making.


• Deliver IT projects, system upgrades and integrations.


• Identify and implement AI and automation solutions using Microsoft technologies.


• Provide user support, training and technical guidance.


• Ensure systems remain secure, reliable and compliant with company standards.

Key Requirements

• Degree in IT, Computing, Engineering, Mathematics or a related discipline.


• Strong Microsoft 365 and SQL Server knowledge.


• Experience supporting business systems, databases and software applications.


• Ability to analyse requirements and deliver practical technology solutions.


• Experience with reporting, process improvement and automation.


• Understanding of AI, data governance and digital technologies.


• Experience with ERP systems.


• Experience with systems integration, reporting tools and information security.


• Experience implementing AI or automation solutions in a business environment.