Business Relationship Manager

We are recruiting for thehio Department of Commerce (ODOC), Administrative Division. Sansar Tec is seeking a Business Relationship Manager (BRM) to act as a strategic partner and trusted advisor between business units and Information Technology. The BRM will serve as a customer advocate, ensuring technology solutions align with ODOC’s mission, business goals, and compliance standards.

This role requires a strategic thinker with exceptional communication skills and a strong understanding of both business needs and technological capabilities.

Key Responsibilities

• Serve as a business advocate, assessing technology needs and proposing solutions to complex challenges.
• Prepare cost-benefit analyses and help prioritize projects to maximize ROI.
• Ensure business units understand technology solutions and comply with governance and architecture standards.
• Support IT budgeting and planning for assigned business units; track IT spending throughout the budget cycle.
• Partner with leaders across the agency and external stakeholders to deliver meaningful results from IT initiatives.
• Monitor ongoing technology and training needs; keep business units informed of IT services and solutions.
• Coordinate and lead monthly steering meetings to manage technology activities and priorities.
• Create and execute communication plans tailored to diverse stakeholders.
• Report on activities, performance, and customer satisfaction to IT leadership.
• Drive continual improvement of IT branding, marketing, and service documentation.

• 10 years business relationship management experience
• 4-year college degree in computer science or a related field with advanced study preferred
• BRMP or equivalent certification (Nice to have)
•  Proven ability to bridge business goals and technology capabilities 
• Hands-on experience with IT governance, demand management, and strategic planning
• Exceptional communication and relationship-building skills with both executives and technical staff
• Track record of leading cross-functional teams and managing enterprise-wide technology initiatives
• Hands-on understanding of enterprise IT solutions, cloud platforms, data governance, and cybersecurity frameworks
• Familiarity with state government processes, compliance, or highly regulated industries