Business Service Center Operations Specialist

The Business Service Center Operations Specialist supports the University’s Business Service Center (BSC) by administering the purchasing card (P-Card) and fuel card programs, preparing and analyzing BSC metrics and audit reports, coordinating annual reporting requirements such as unclaimed property, and supporting the department as a back-up BSC specialist.  This position will provide guidance, training, and operational support to departments across campus. This role promotes best practices and self-service, ensures compliance with institutional policies and regulatory requirements, and serves as a subject matter expert on BSC processes and systems, including Banner, Unimarket (e-procurement) and banking platforms. The Specialist partners with stakeholders to enhance program effectiveness, resolve issues, and deliver responsive, front-line customer support.

This role plays a key part in strengthening financial stewardship, improving operational efficiency, and enhancing the stakeholder experience for the University community.

Essential Functions:

Program Administration & Operations
•    Coordinates the P-Card and fuel card programs, including card issuance, limit adjustments, merchant category controls, and account maintenance. 
•    Facilitates the daily ACH and check process for the University and promotes ACH adoption. 
•    Administers the Unimarket platform, including user management, approval queue management and expense module administration.
•    Serves as a backup for BSC Specialist functions as needed.

Customer Support, Training & Consultation
•    Provides technical guidance, problem-solving assistance, and policy interpretation to cardholders, delegates, and approvers. 
•    Designs and delivers training programs, develops instructional materials, and actively enables and encourages user self-service for P-Cards and Unimarket systems.
•    Serves as the front-line resource for Unimarket support and for card inquiries, including dispute resolution and fraudulent transaction reporting.

Compliance, Policy & Audit Support
•    Monitors card activity to ensure compliance with university, state, and federal regulations. 
•    Maintains and updates card and Unimarket policies and procedures and ensures consistent application. 
•    Supports internal and external audits by maintaining documentation and responding to requests.

Relationship Management & Collaboration
•    Builds and maintains strong relationships with departments and cardholders, understanding their operational needs. 
•    Serves as the primary liaison with the card providers, Unimarket and financial institutions. 
•    Collaborates with Accounting Services and Accounts Payable on Unclaimed Property and payment reissuance processes.

Reporting, Analysis & Process Improvement
•    Provides analytical reporting on BSC metrics, including card usage, A/P invoice processing, requisition volume, exceptions, vendor management, and productivity.
•    Participates in cross-functional teams focused on innovative process and system improvements. 
•    Identifies and implements improvements to enhance stakeholder experience and program excellence, including developing and producing metrics benchmarking against peer institutions.

Qualifications:

• Associate’s degree in Business Administration, Finance, Accounting, or a related field required; Bachelor’s degree preferred.
• 2+ years of experience in purchasing, accounts payable, finance operations, or a related administrative/financial role.
• Experience supporting or administering P-Card or fuel card programs or similar financial process preferred.
• Experience in higher education or a similarly complex, decentralized environment preferred.

Knowledge, Skills, and Abilities:

•    Demonstrated strong verbal and written communication skills, with the ability to effectively interact with diverse stakeholders. 
•    Strong interpersonal and consulting skills, including tact, diplomacy, active listening, negotiation, and customer service orientation. 
•    Proficiency in Microsoft Office applications (particularly Excel) and experience with enterprise financial systems (e.g., Banner) and banking platforms; ability to learn new technology and applications quickly. 
•    Knowledge of credit card and banking platforms, including experience with Commercial Card Advisor (FNB/Mastercard/Visa) or similar tools. 
•    Experience with P-Card or fuel card tools, techniques, and program administration. 
•    Working knowledge of financial controls, compliance practices, and audit support processes; ability to monitor program effectiveness and ensure adherence to internal controls. 
•    Strong analytical and problem-solving skills, including the ability to perform data analysis and prepare monthly, quarterly, and ad hoc reports. 
•    Experience managing high-volume programs (e.g., 600+ P-Cards), including reconciliation of multiple statements and oversight of transactional activity. 
•    Ability to research and resolve escalated issues promptly, ensuring timely and effective outcomes. 
•    Strong organizational skills with the ability to manage multiple priorities, meet deadlines, and adapt in a fast-paced environment. 
•    Demonstrated initiative and a willingness to learn new tasks and take on increasing responsibilities.