Business Services Assistant

Rapid City Medical Center is hiring a Business Services Assistant. This position is responsible for a variety of administrative, clerical, and analytical duties to directly support the Business Services department.

Who We Are:
Rapid City Medical Center is a physician clinic providing excellence, choice, and patient-inspired care. We focus on building relationships with our patients, regularly connecting as partners on the journey of health. Our physicians use leading-edge technology to augment their medical skills. Ninety physicians and advanced practice providers work together with over 400 employees to make physician and test appointments efficient and effective and insurance interactions workable.

We thrive on working with smart, caring people. What we do is sometimes hard - but we do it because we serve our families, friends, and neighbors in something meaningful. Work-life balance and career satisfaction are important to us. We offer unmatched benefits, competitive wages, and the opportunity to feel great about your job.

We offer an outstanding benefits package that includes health, dental, vision, 401k, profit sharing, life insurance, short-term disability, and long-term disability, seven paid holidays and floating birthday, paid time off (PTO) accrual, as well as flexibility in the schedule to accommodate important personal and family milestones. 

ESSENTIAL FUNCTIONS: 

• Prepare daily, weekly, and monthly reports as assigned.


• Coordinate, support, and attend Business Services department meetings as needed. Schedule meetings, create agendas, prepare documents to support meeting agenda, document and disperse meeting minutes, develop and execute action lists.


• Maintain insurance and vendor contract repository, develop and maintain tracking system for contract terms/conditions/deliverables, and monitor/report contract renewal/termination dates.


• Analyze and audit insurance payor allowable and reimbursement to ensure proper claim payment.


• Coordinate, implement, and maintain quarter and annual updates to insurance fee schedules including analyzing and reporting changes and determining potential financial impact to the organization.


• Coordinate, implement, and maintain annual updates to clinic fee schedule.


• Support the Business Services department with new employee onboarding, reporting IT related issues, and the ordering of supplies.


• Maintain patient, staff, physician, and management confidentiality.


• Performs other duties as assigned.

EDUCATION:  High school degree or equivalent.

EXPERIENCE:  Minimum of two years of experience working in a medical clinic or insurance environment preferred. Administrative business office experience preferred.

KNOWLEDGE, SKILLS, AND ABILITIES

• Ability to multi-task and work under pressure in a deadline driven environment with changing priorities.

• Ability to communicate clearly in person and on the phone and establish/maintain cooperative relationship with patients, families, physicians, staff and other customers.

• Strong organizational, analytical, and problem-solving skills.


• Knowledge of medical terminology, medical billing, and collection practices.


• Knowledge of health insurance claims processing.


• Ability to read and interpret an Explanation of Benefits (EOB).

• Strong customer service skills.

• Basic knowledge of Microsoft Word and Excel.

PHYSICIAL AND ENVIRONMENTAL WORKING CONDITIONS

• Work is performed in an office environment.


• Ability to occasionally lift and/or move up to 10 pounds.


• Work may require hand dexterity for computer keyboarding, the telephone and other office machine operations.


• Sitting for extended periods of time and must be able to view computer screens for extended periods of time.


• Work may be stressful at times.


• Must maintain patient confidentiality.

This description is intended to provide only basic guidelines for meeting job requirements.  Responsibilities, knowledge, skills, abilities and working conditions may change as needs evolve.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status.