Business Services Lead

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

We are seeking a highly motivated and experienced individual to join our team as a Business Services Lead. In this role, you will be responsible for leading and managing the overall business services operations within our organization. You will be tasked with implementing strategies to optimize productivity, efficiency, and customer satisfaction. The ideal candidate has a strong background in business operations and a track record of successfully driving results in a fast-paced environment.
Develop and implement business services strategies to support the overall organizational objectives
Lead and manage a team of business services professionals, providing guidance, coaching, and performance feedback
Oversee the day-to-day operations of the business services department, ensuring processes are efficient and effective
Collaborate with key stakeholders to identify and implement process improvements to drive productivity and quality
Monitor and analyze departmental metrics to track performance and identify areas for improvement
Develop and manage the department budget, ensuring resources are allocated effectively
Maintain strong relationships with internal clients to understand their needs and provide high-quality services
Stay up-to-date with industry trends and best practices in business services operations
Lead change management initiatives to drive continuous improvement and innovation
Ensure compliance with company policies, procedures, and regulatory requirements
Qualifications:

Bachelor's degree in business administration, operations management, or a related field (Master's degree preferred)
Minimum of 5 years of experience in business services operations, with at least 2 years in a leadership role
Strong track record of driving operational excellence and improving business processes
Excellent leadership and team management skills, with the ability to inspire and motivate a diverse team
Analytical mindset with the ability to use data to drive decision-making and performance improvements
Exceptional communication and interpersonal skills, with the ability to build strong relationships with stakeholders at all levels
Proven ability to prioritize and manage multiple projects and initiatives simultaneously
Strong problem-solving and decision-making skills
Proficiency in using business software and tools, such as Microsoft Office and project management software
Location:

On-site -Dallas Fort Worth, TX

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you'll be asked to provide proof that you're fully vaccinated upon your start date. You're considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.