Business Services Specialist

LOCATIONS: Winston-Salem, NC and /or Greensboro, NC

Role Accountability

At Allegacy, there’s a common thread that runs through all of us. It’s our commitment to doing right and our promise to members to always do the right thing for their wellbeing. Every employee in our organization is accountable to living out our brand in meaningful ways as our promise motivates our beliefs, our behaviors, and the benefits we share together. 

This position works directly with Business Services Officers and Members with loan and deposit needs in delivering the mission of Allegacy. The position supports the Business Services department in meeting deadlines and fast changes in priority as needed. The ability to assist in relationship management and interface with members internally and externally is important. 

Specific Accountabilities

• Guide the loan process from approval through loan closing. This will include direct communications with the members, loan officers, attorneys, appraisal groups, insurance agents, inspectors, Loan Servicing, as well as others. Loan types include but are not limited to business lines of credit, equipment loans, real estate and construction loans. 
• Review Loan Approvals, determine all needed due diligence items, gather and ensure accuracy. Compile complete loan file.
• Work closely with Loan Servicing for closing documentation for all loan requests.
• Review loan documentation for accuracy and compliance with system, including internally and attorney prepared documentation. 
• Request financial information, pull credit reports, request insurance renewal documents, request document corrections from members, and clear exceptions. 
• Review construction inspections and loan approvals to ensure proper funding of loan accounts.
• Assist Loan Officers with past due loan accounts and maturing loans by reviewing reports and inquiring with the borrower and loan officers.
• Assist Members with servicing such as loan and account research, new account and membership setup, transactions, and problem solve member issues.
• Support the Allegacy mission to broaden Member relationships by helping to identify opportunities with Allegacy partners such SEG’s, Investments, Benefit Solutions, Payroll, Treasury Services, Electronic Banking, Payment Systems, and our retail financial centers.
• Work closely with Treasury Services Officer and lender in the set-up, maintenance of accounts and treasury products.
• Completion of all required compliance training to include BSA.
• Other duties as assigned. 

Knowledge, Skills and Abilities

The Business Services Specialist shall demonstrate knowledge of Business Services type products and services with an emphasis on operating firms, commercial real estate and residential construction loan originations, documentation, and servicing. A working knowledge of compliance, lien recordation, lending laws and regulations, title and hazard insurance, and the jargon involved in all third party reports is recommended. Excellent phone, verbal, and written skills (to include word processing, spreadsheets, power point and data base management) are required. Familiarity with loan documentation programs and servicing will be beneficial.

Education and Experience

• Education Required: High School Education
• Education Preferred: Associate’s degree preferred. Experience may be substituted for formal education.
• Experience Required: Three years of banking experience.