Business Solutions Analyst

Turn Data Into Solutions That Make a Difference

Do you enjoy digging into data, improving processes and helping teams work smarter? United Way of Connecticut is looking for a Business Solutions Analyst who can connect business needs, technology and data to help our programs operate effectively.

In this role, you’ll work across teams to understand business requirements, analyze workflows, support application testing, maintain data integrity and develop reports that help leaders make informed decisions. If you’re analytical, organized and enjoy turning complex information into practical solutions, this could be a great opportunity for you.

Why You’ll Love This Role

• Competitive Pay – $27.91–$32.98/hour, based on relevant experience, education and internal equity. 
• Hybrid Schedule – work remotely most of the week with one required in-office day at our Rocky Hill, CT office. 
• Meaningful Analytics – your work will help improve systems, reporting and program outcomes. 
• Cross-Functional Collaboration – partner with teams throughout United Way of Connecticut to solve problems and improve processes. 
• Mission-Driven Work – use your technical and analytical skills in an organization focused on strengthening Connecticut communities. 

What You’ll Do

• Create and deliver ad-hoc and institutional reports using various report creation tools. 
• Participate in the design of application software business requirements and processes. 
• Assess and develop system requirements and user documentation. 
• Participate in acceptance testing to ensure program and system requirements are met. 
• Collect and analyze data from multiple data sources to identify trends and report outcomes and measurements. 
• Monitor and maintain data integrity. 
• Maintain schedules to ensure defined deliverables are accurate and timely. 
• Evaluate the effectiveness of current systems, identify opportunities for improvement and recommend solutions. 
• Analyze business processes and workflows to identify areas for increased efficiency. 
• Partner with cross-functional teams on system enhancements, reporting needs and organizational initiatives. 
• Develop procedures, documentation and user resources to support business processes and systems. 

A Day in the Life

You might start your day reviewing data for accuracy, then meet with a program team to better understand a reporting or system need. Later, you could be testing an application enhancement, troubleshooting a workflow or creating a report that helps leadership understand program outcomes.

No two projects will look exactly the same, but your focus will remain consistent: using data, technology and business analysis to help our teams work more effectively.

Schedule & Environment

• Full-time position. 
• Monday–Friday, 8:00 AM–4:30 PM. 
• Flexible hours may be available based on business needs. 
• Occasional evening and weekend hours may be required.  
• Hybrid position with one required in-office day per week at United Way of Connecticut’s Rocky Hill, CT office. 
• May be required to work outside regular office hours and adhere to specified emergency response times. 

Perks & Benefits

• $27.91–$32.98/hour, based on relevant experience, education and internal equity. 
• 5% employer 401(k) contribution. 
• Paid Time Off in a calendar year – you begin accruing immediately. 
• 13 paid holidays per year. 
• Generous health benefits, including 80% coverage of your medical plan premium and deductible. 
• Tuition reimbursement after one year of employment. 
• Employment at United Way of Connecticut counts toward Public Service Student Loan Forgiveness. 
• Professional development and opportunities for growth. 
• Supportive, inclusive and mission-driven workplace. 
• The opportunity to be part of a team of individuals passionate about helping the community while supporting your own professional growth.

Requirements

• Bachelor’s degree in Business Administration, Information Systems/Technology, Computer Science or a related field and one year of experience preferred; or Associate’s degree in Business Administration, Information Systems/Technology, Computer Science or a related field and three years of experience required. 
• Strong analytical, project management, business analysis and administrative skills. 
• Work experience in application development, including one year of application design experience. 
• Proficiency with Microsoft Office applications required. 
• Understanding of and experience with MySQL, Oracle and SQL Server. 
• Experience writing procedures and user documentation required. 
• Demonstrated ability to work with cross-functional teams. 
• May be required to work outside regular office hours and adhere to specified emergency response times. 
• Ability to maintain a high level of confidentiality in day-to-day duties. 
• Solid written and verbal communication, listening, organization and priority-setting skills. 
• Strong customer focus in all tasks and activities, even while under pressure. 
• Solid problem-solving skills through analysis and ongoing feedback. 
• Ability to work and produce in a team environment. 
• Ability to relate well with people from diverse groups. 
• Ability to perform the job with integrity and values consistent with the United Way of Connecticut mission.