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This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Business Solutions Consultant - REMOTE. This role focuses on providing senior-level expertise in business analysis and process consulting. You will guide ServiceNow projects from a business solutions perspective, emphasizing baseline ITSM and supporting ITOM, ITAM, and HRSD initiatives. As a trusted advisor, you'll bring clarity to complex situations, aligning stakeholders and transforming operational needs into scalable ServiceNow capabilities. Your contributions will help drive measurable outcomes and enhance customer satisfaction.
Accountabilities
- Lead business analysis and process consulting for core ITSM capabilities (Incident, Problem, Change, Request, Knowledge, Service Catalog, CMDB).
- Facilitate workshops and stakeholder interviews to document current-state processes and define future-state improvements.
- Align process design to ITIL principles and ServiceNow leading practices.
- Define measurable success criteria (e.g., improved SLA performance, reduced MTTR, improved change success rate).
- Develop high-quality user stories and requirements documentation using frameworks such as INVEST, BPMN, and SMART.
Requirements
- 5–7 years of experience with the ServiceNow platform, including business analysis and process improvement.
- ServiceNow Certified System Administrator (CSA).
- Strong expertise with ServiceNow ITSM.
- Knowledge supporting ITOM, ITAM, and/or HRSD initiatives.
- Advanced proficiency with process modeling tools (e.g., Microsoft Visio, Lucidchart).
- Understanding of ITIL® principles and service management best practices.
Benefits
- Ongoing personal and professional development opportunities.
- Flexible paid time off, plus 12 paid holidays.
- Premium healthcare plans — Medical, Dental, Vision.
- Qualified 401(k) program.
- Virtual happy hours and team-building events.
Why Apply Through Jobgether?
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
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