Business Solutions Support Specialist

Our Purpose

Welcome to Farmers & Merchants Bank and The Bank of Fayetteville. Our bank culture is driven by a Mission Statement to improve the well-being and promote the success of our employees and customers by treating all with dignity, respect, and compassion. We envision being the best company our employees ever work for and the best bank our customers ever do business with as we continue serving our unique communities across the State of Arkansas.

Role Snapshot

The Business Solutions Support Specialist provides onboarding, implementation, and ongoing support for commercial and Business Solutions clients, helping ensure services are set up correctly and customers receive responsive, accurate assistance.

Key responsibilities include coordinating new client setups, guiding users through features and processes, troubleshooting day-to-day service issues, documenting requests, and partnering with internal teams to deliver best-in-class customer service.

Required qualifications/skills:
- High school diploma or GED required
- Specialized schooling and/or on-the-job training in a specific skill area (e.g., data processing, clerical/administrative)
- 2 years of related experience, or an equivalent combination of education and experience

If you take pride in detail, follow-through, and helping customers succeed with financial services, we encourage you to apply.

A Typical Workday

You’ll work onsite Monday–Friday, 8:00 a.m.–5:00 p.m., balancing planned onboarding milestones with incoming client questions. Your day often includes reviewing setup details for accuracy, walking a customer through next steps by phone or email, and tracking open items so nothing is missed. Between check-ins, you’ll update notes and status records, coordinate timing with internal partners, and close out completed items with clear confirmation back to the customer. The pace is steady and service-focused, with an emphasis on professionalism, organization, and timely follow-up.

Your Total Rewards

This full-time, onsite role includes a competitive salary and a benefits package designed to support your health, protection, and time away from work:
- Medical, Dental, and Vision coverage
- 401(k)
- Life Insurance
- Health Savings Account (HSA) and Flexible Spending Account (FSA)
- Paid Time Off (PTO)

Location:

This job may be located in the following locations: Fayetteville, AR or Mountain Home Main, AR

This job is required to be onsite.