Business Support Coordinator

The Business Support Coordinator will have a vital role that is strategically aligned to support the field personnel with regards to inventory. This role will manage audits for technology, office supplies within the Field Service Building, webstore ownership for Outage Services, and support for the Outage Support team.

· Ensure technology received from outages:

o Confirm device(s) is in working order, including but not limited to:

§ MiFi;

§ iPad;

§ Case for iPad;

o Ensure all iPads are up to date with the latest iOS before outage season;

o Maintain proper charge levels for the iPads for outages;

o Collaborate with the team to guarantee proper documenting and tracking of all serialized inventory.

· Manage the inventory level and master sheets within the Field Service building, including but not limited to:

o CORE cases and all ancillary items;

o iPads for CORE cases;

o iPads for new Engineers’

o MiFis;

o Starlinks;

o Tech Boxes and all ancillary items;

o Clothing;

o Hard Hats;

o General Office Supplies.

· Prepare technology audit before or after each outage season; locate lost or missing items; order required replacements, facilitate proper categorizations for all items, and add all categorized items to the applicable master sheets.

· Coordinate each fiscal year with the subcontractor(s), ensuring accuracy when ordering with the vendor.

· Assist with the revamp of the webstore items owned by Outage Services, which may include:

o Contacting vendors;

o Negotiating terms with vendors;

o Working with upper management on the new bundle concepts;

o Ensuring accuracy of the webstore;

o Creating and reporting on surveys conducted for the webstore.

· Provide support for the additional roles within Outage Support team, such as, but not limited to:

o Scanning outage documentation and filing them electronically;

o Uploading external drive data onto the network;

o Forecasting inventory;

o Creating and compiling final field reports using Excel and macros.

· Follow the document control, archival, and retention processes per department and corporate standards.

· Support branding and document control awareness.

· Establish min/max inventory levels for office supplies and adhere to the levels.

· Utilize technology to enhance work efforts and prepare reports that represent data obtained through various platforms.

· Participate and facilitate department and project initiatives.

· Actively support the continuous improvement of the role including processes and procedures.

· Assist with the onboarding of new hire field personnel in correlation with this role.

· Facilitate document control training and awareness.

· Actively train new hires on the technology requirements as well as scanning and organization of the M Drive for post outage material.

· Participate in training courses and programs as they relate to overall business and personal development, as well as product related developments.

· Overnight travel (less than 10%) by land and/or air.

· Perform other such duties as may be required