Business Support Lead I

Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits. We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve. Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:
Performs diverse, advanced and confidential administrative support functions including composing, signing and releasing routine but somewhat complex correspondence. Usually relieves management of administrative details; gathers, compiles and reports information relevant to/for department; may manage a number of different and often conflicting objectives, projects or activities at one time. Communicates with executives and line management to gather or convey relevant information. May be involved in high-level client contact and exposure to sensitive information, and must use considerable tact, diplomacy and judgment. Advanced administrative and analytical skills. Thorough knowledge of a variety of software programs.

Responsibilities:

• Scheduling of meetings and calendar management
• Must be resourceful and able to work autonomously across a complex organization structureAssist in coordinating and managing of team routines, events, and activities
• Must be able to be adaptable and work with well with people with different interpersonal styles.
• May assist other Sr. members of the leadership team when needed.
• Expense processing
• Responsible for meeting/event management and facilitation, communications planning and execution for executive team and all employees, management reporting for various routines, executive presentations.
• Supports the administrative functions for Division Manager and management team. 
• Responsibilities may include operations analysis, identification and resolution of workflow issues, associate training, service quality, process improvement, business continuity, communication, and personnel processes.
• Manages personnel, recruiting support, and coordination of certain projects
• Assists with the successful execution of team events and routines, including logistics, communications and gathering feedback
• Relieves management of administrative details - gathers, compiles and reports information relevant to/for the executive
• Supports communication, coordination and connectivity across the team
• Partners with leadership team on a full range of engagements, including process improvement and project initiatives, management reporting and executive presentations
• Assists with ad-hoc request such as data analysis, business continuity, communication and personnel processes
• Supports in office operational efficiency, which may include assisting with workspace operations, including office scheduling, technology tickets, supply management, and floor access

Required Skills:

• 2+ years of experience in a support role 
• Demonstrated ability in either current or prior positions to interact with senior level leaders
• Experience in Financial Services is preferred
• Accuracy/quality control – must demonstrate accuracy & thoroughness and monitor own work to ensure quality
• Ability to work independently, multi–task, manage time wisely; handle confidential and sensitive material with highest degree of integrity.
• Excellent attention to detail and organizational skills
• Pro-active with ability to stay focused and maximize time efficiently
• Strong executive presence; superior interpersonal communications skills
• MS Office Products (Outlook, Word, Excel, PowerPoint). Must be proficient with these programs.

Desired Skills:

• Typically manages different and conflicting objectives, projects or activities at once.
• Performs diverse, advanced and confidential administrative support including composing, signing and releasing routine but somewhat complex correspondence
• Knowledge of Bank of America systems including Concur, GEP Smart, Corporate travel services, myfacilities, visitor access system, etc
• Relieves management of administrative details; gathers, compiles and reports information relevant to/for the executive

Skills:

• Active Listening
• Adaptability
• Administrative Services
• Written Communications
• Collaboration
• Oral Communications
• Problem Solving
• Process Simplification
• Relationship Building
• Data Collection and Entry
• Data and Trend Analysis
• Planning
• Policies, Procedures, and Guidelines Management
• Prioritization

Shift:

Hours Per Week: