Business Support Specialist

DSV - Global transport and logistics
In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.  Read more at www.dsv.com 

Location: USA - Mesa, W. Southern Ave 

Division: Solutions 
Job Posting Title: Business Support Specialist 
Time Type: Full Time

Summary
The Junior Business Support Specialist supports day-to-day operations of enterprise applications and system integrations. This entry-level role focuses on basic application support, user assistance, and system administration under the guidance of senior team members. The position is intended for candidates with 1–2 years of experience and foundational knowledge of ERP systems, procurement tools, EDI concepts, and basic API testing.

Essential Duties and Responsibilities

•    Provide first-level application and business systems support for procurement and operational tools.
•    Assist users with basic troubleshooting, access requests, and system navigation.
•    Support ERP-related activities including data validation, simple uploads, and issue escalation.
•    Assist in monitoring and resolving EDI inbound and outbound transaction issues.
•    Support basic EDI mapping reviews, updates, and documentation.
•    Assist with supplier onboarding activities including system setup and data verification.
•    Perform basic API testing and data validation using tools such as Postman.
•    Document common issues, resolutions, and standard operating procedures.
•    Participate in testing of system enhancements, updates, and integrations.
•    Collaborate with cross-functional teams and escalate complex issues as needed.

Education and Experience Requirements
•    Bachelor’s degree in Information Systems, Business, Supply Chain, or a related field, or equivalent experience.
•    1–2 years of experience in application support, business systems support, IT operations, or a related role.
•    Exposure to ERP or procurement systems (SAP, Oracle, Priority, or similar) preferred.

Skills and Competencies
•    Basic understanding of procurement and supply chain processes.
•    Foundational knowledge of ERP systems and business applications.
•    Introductory understanding of EDI concepts and data exchange formats (CSV, XML, JSON).
•    Familiarity with API testing tools such as Postman.
•    Strong attention to detail and analytical mindset.
•    Effective communication and customer service skills.
•    Ability to learn quickly and work under guidance in a team environment.

Computer and Technical Skills
•    Proficiency with Microsoft Office Suite (Excel, Outlook, Teams, etc.).
•    Experience with system configuration, workflow automation, and Active Directory access management.
•    Working knowledge of API testing tools (e.g., Postman).

Language Skills
•    Proficiency in English (verbal, reading, and written communication).

Preferred Qualifications
•    Professional certifications in ERP administration, business analysis, or enterprise application management.
•    Experience with ITIL frameworks or process automation in enterprise environments.

Physical Demands
•    Ability to work for extended periods at a computer workstation.
•    Occasionally lift and move IT equipment up to 30 lbs.

Work Environment
•    Standard office environment with occasional remote support requirements.
•    Minimal exposure to hazardous or adverse conditions.

At Will Employment
DSV Air & Sea Inc. employees are hired for an undefined period of time as “at will” employees. This means that an employee may be terminated for any reason, or no reason at all, at any time, provided the discharge does not violate any law*. Additionally, each employee has the right to terminate his/her employment at any time. *Except if employed in Montana, where termination requires just cause.

For this position, the expected base pay range is $18.50 – $36.50. Actual compensation will be determined based on job-related factors such as relevant experience, skills, education, certifications, and geographic location, in accordance with applicable laws and company policy.

Information regarding DSV’s benefits offerings, including eligibility, coverage options, and plan details, is available through the DSV Benefits Showcase. Benefits, programs, and eligibility may vary by location and division in accordance with applicable state and local laws.

DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at [email protected]. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.

DSV – Global transport and logistics

Working at DSV means playing in a different league.

As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements.

With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. 

At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company – this is the place to be.

Start here. Go anywhere

Visit dsv.com and follow us on LinkedIn and Facebook.